Tokenworks Support

Products with Images Below - Search Product Name + Issue Keyword(s)

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  AgeVisor Touch

  Retail Windows Based stand-alone Age Verification terminal with barcode and option magnetic stripe reader

  • How to Update Software on an AgeVisor Touch
  • AgeVisor Touch Does Not Power Up
  • Scanner Beeps but does not Display Data/Not Connected Error
  • POS Barcode M420/M430 Communications Timeout Error
  • Agevisor Touch & Contactless Unresponsive Touch Screen Troubleshooting
• Getting Started

  Select Product or read Support Help and How-Tos tips.

  • What You Need to Know
  • How to Contact Support
  • Sample PDF417 2D barcodes
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  IDVisor Smart

  Mobile Android Based ID Scanner - Smart, Smart V2 and Plus

  • How To Check For Updates On IDVisor Smart/Smart Plus
  • How to connect to Wifi on the IDVisor Smart, IDVisor Smart Plus, and IDVisor Smart V2
  • IDVisor Smart, Smart Plus, Smart V2 Will Not Charge
  • Wrong Age displayed – V1/V2/Plus/S50 – How to Set Date/Time
  • How To Export Data From IDVisor Smart, IDVisor Smart Plus, and IDVisor Smart V2
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  IDWedge Pro

  Windows Multiform auto filler supporting multiple hardware ID scanners

  • Latest IDWedge Pro Software Updates
  • M280V1 Windows 11 Support
  • Important Notice for Customers using Tokenworks Software on Windows 7
  • IDWedge Pro Installation and Setup Guide for M260/M280/POS HID Barcode Scanner
  • IDWedge Pro: How to create formulas
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  IDWedge KB

  ID Scanner with embedded parsing software for keyboard and serial interface on any computer.

  • Latest IDWedge KB Software Updates and Manuals
  • IDWedgeKB User Manual Version 1.12
  • IDWedgeKB Programming Tutorial Video
  • IDWedgeKB Firmware Update 3.4
  • IDWedgeKB Serial Port Demonstration
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  IDentiFake

  Fake ID Detection Scanner Software with IDVisor Sentry

  • How to Update Software on IdentiFake
  • IDentiFake Troubleshooting
  • Issue: Scanner shows as USB disconnected after IDentiFake engine update
  • IDENTIFAKE BOOT ERROR: THE APPLICATION WAS UNABLE TO START CORRECTLY (0xc0000135)
  • IDentiFake Video Tutorial For Existing Customers
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  IDWedge BT

  Battery Powered BlueTooth ID Scanner with embedded parsing software keyboard interface to any BT computer.

  • IDWedgeBT User Manuals for HID, SPP and USB
  • How to change Bluetooth Device name of IDWedgeBT / iPad
  • What types of IDs does the IDWedge read?
  • 9600 baud Scanner programming card
  • File Manager / Transfers for iOS devices ( ipad ipod iphone ) without iTunes
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  IDVisor Sentry

  IDVisor Sentry customer management Windows application

  • How to Update IDVisor Sentry Software
  • Important Notice for Customers using Tokenworks Software on Windows 7
  • How to fix a broken update on AgeVisor Touch, AgeVisor, IDWedgePro, IDVisor Sentry
  • How to add an exclusion to Windows Defender (Win10)
  • How to submit an Anti-Virus False Positive to Symantec/Norton
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  IDVisor® S50 and IDStand™

  Hybrid Mobile/Stationary Android Based ID Scanner

  • Disabling IDSentry Service
  • Wrong Age displayed – V1/V2/Plus/S50 – How to Set Date/Time
  • Verify PIN after Factory Reset – IDVisor Smart / V2 / Plus / S50
  • How to Scan A Passport
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  IDVisor Sync

  IDVisor Sync provides networking software and host management services for ID Scanners

  • Important Notice for Customers using Tokenworks Software on Windows 7
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  IDVisor Sync Console

  Management Console Interface for IDVisor Sync

  • How to add an exclusion to Windows Defender (Win10)
  • How to submit an Anti-Virus False Positive to Symantec/Norton
  • Activation Error: The request failed with the error message Authentication Required
  • Protected: Private: IDVisor Sync Console Installer 1.0.1.9
  • Latest Installer for IDVisor Sync Console
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  AgeVisor POS

  Windows Point of Sale Age Verification tray application supporting multiple hardware scanners

  • Important Notice for Customers using Tokenworks Software on Windows 7
  • AgeVisor POS 2.3 Installer and Updater
  • How To Set Grandfather Clause On The AgeVisor Touch/AgeVisor POS
  • How to Export on an AgeVisor Touch/AgeVisor POS
  • AgeVisor Quick Guide
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  AgeVisorContactless

  Retail ID Scanner based on AgeVisor with 3 configuration options - merchant-driven, customer-driven, and social distance configuration

  • Latest AgeVisor Contactless Software Updates
  • Wrong Age displayed – AgeVisor Touch/Contactless – How to Set Date/Time
• ID Parsing Software

  Drivers Licenses / ID Parsing Software - Various Version

  • Latest IDParser Software Updates
  • USB Serial Cable Installation
  • Configuring DL Parsing Scanner with DL Parser Demo App
  • IDParser Cloud SDK 1.1
  • IDParser SDK Client X 1.0
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  IDWedge

  • Latest IDWedge Software Updates and Manuals
  • IDWedge Form Filler Not Working – Solutions
  • 9600 baud Scanner programming card
  • IDWedge Formula Error – Unable To Send Keys
  • USB Serial Cable Installation
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  IDVisor Mobile

  Palm-based Z22 portable barcode and magnetic Stripe ID Scanner with age verification software.

  • Installing Palm Desktop Software
  • Installing Palm Desktop 6.2 on Windows 10
  • IDVisor Z22 Software Update – 4.73 Credit Card and Standard Version
  • Installing Palm USB 64-Bit Driver For Palm Desktop On 64-Bit version of Windows OS
  • Memopad2CSV for 32 and 64 bit
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  IDVisor Countertop

  Palm-based Z22 stationary barcode and magnetic Stripe ID Scanner with age verification software.

  • Software and Hardware Reference Manuals
  • Installing Palm Desktop Software
  • Installing Palm Desktop 6.2 on Windows 10
  • Installing Palm USB 64-Bit Driver For Palm Desktop On 64-Bit version of Windows OS
  • IDVisor Z22 Software Update – 4.73 Credit Card and Standard Version
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  IDVisor Magnetic Stripe Reader (MSR)

  IDVisor Z22 MSR - Magnetic Stripe only ID Scanner based on Z22

  • Latest IDVisor MSR Software Updates
  • How to Soft Reset IDVisor Z22 Mobile, MSR or CounterTop
  • Installing Palm USB 64-Bit Driver For Palm Desktop On 64-Bit version of Windows OS
  • IDvisor z22 Mounting Option With Overlay Hinges
  • How To Install Palm Desktop on Using Windows XP Mode on Windows 7 64 bit PC
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  IDVisor Touch

  • Latest IDVisor Touch Software Updates
  • How to Re–Install The IDVisor Software on the IDVisor Touch After a Clean Boot
  • How to Synchronize Multiple IDVisor Touch Units
  • IDVisorTouch Sync Utility
  • IDVisor Z22 USB cable Replacement
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  IDVisor Pro

  • Latest IDVisor Pro Software Updates
  • IDVisor Pro USB setup
  • IDVisor Pro User Manual
  • IDVisor Pro – How to Tag (VIP/Banned) customers on a scan or after a scan using IDVisor Pro
  • IDVisor Pro – How to take pictures
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  ID Swiper MSR

  • ID-Swiper User’s Guide and Download Software
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  IDVisor 310

  • IDVisor 310 / IDVisor Pro Software Update Directions
  • Active Sync – Mobile Device Center – M310 USB Driver
  • How To Delete The 2nd SD Card on The IDVisor M310
  • How to Update the M310 IDVisor Application Software
  • IDVisor Z22 USB cable Replacement
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  IDVisor 310S

  • Latest IDVisor M310s Software Updates
  • M310 Screen and Power settings
  • Active Sync – Mobile Center Troubleshooting
  • How to Load Firmware – Clean Boot M310S
  • Exporting Data from M310 / M310S
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  CardVisor

  CardVisor Magnetic and BarCode Reader Post - Legacy Product

  • CardVisor II, III, and IV Updates
  • Software and Hardware Reference Manuals
  • Palm Desktop System Requirements
  • Troubleshooting IDVisor Deluxe (or CardVisor I, II, III, IV)
  • Troubleshooting CardVisor I, II, III, IV – BC
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  DigiSwipe

  • Windows 2000 Driver Installation Procedure for DigiSwipe
  • Windows XP Driver Installation Procedure for DigiSwipe
  • DigiSwipe Installation Guides & Compatible Devices
  • IDParser Node Lock SDK 3.8
• News

  • New York Issuing New Licenses to Crack Down On ID Fraud
  • Important Notice for Customers using Tokenworks Software on Windows 7
  • IDWedgeBT + HanDBase – Mobile Customer Data Collection Solution for Lead Capture, Surveys, Digital Forms
  • IDWedgeBT with HanDBase Android Demo – Easy Custom Forms with ID Card Data Capture
  • IDWedgeKB Serial Port data in the browser with NodeJS
• Copyright and Legal

  TokenWorks copyright and privacy policies

  • Privacy Policy
  • Who are We?
  • Where are Your Offices Located?

• Development

  • Height Weight Fields formats DL Drivers License Format IDParser DLL
  • Convert Base 32 String to Base 10 Decimal in Excel
  • Protected: M280 Scanner Busy
  • Eleckey Key Engines
  • IDWedgeKB Android Serial Terminal Samsung Note 8
• Update

  Updates - Unclassified Articles Related to Software Updates

  • Windows 2000 Driver Installation Procedure for DigiSwipe
  • Palm 64bit Win 7 USB driver
  • Installing Palm USB 64-Bit Driver For Palm Desktop On 64-Bit version of Windows OS
  • 9600 baud Scanner programming card
  • Memopad2CSV for 32 and 64 bit