How to Update Software on IdentiFake
Update IdentiFake Software It is very important to keep your IDentiFake software up to date. Updates may include new features,...
IDentiFake
Fake ID Detection Scanner Software with IDVisor Sentry
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IDentiFake Troubleshooting
Problem: IDentiFake M-150 or M500 scanner is not scanning or accepting any IDs. Not Accepting IDs: The motors will not... -
Issue: Scanner shows as USB disconnected after IDentiFake engine update
Issue: Scanner shows as USB disconnected after IDentiFake engine update Solution: Run the IDVisor Sentry Update and then run the... -
IDENTIFAKE BOOT ERROR: THE APPLICATION WAS UNABLE TO START CORRECTLY (0xc0000135)
Issue: When booting up the IDentiFake software a message saying “The Application Was Unable To Start Correctly (0xc0000135)” pops up... -
IDentiFake Video Tutorial For Existing Customers
Already an IDentiFake customer and need more help? Sign up by filling out the form below for our on-demand IDentiFake... -
How to Install IdentiFake
Download and Run the IDVisor Sentry + IdentiFake Installer Follow the Instructions Below Once Activated you need to shutdown... -
F1500 LED Status
The F1500 document scanner has two LED status indicators on the front left side. The top LED1 indicates the USB... -
Identifake Window Becomes Smaller When Scanning An ID
Problem Description: Identifake window becomes smaller when an ID is scanned. Window will appear to resize itself multiple times. To... -
IDentiFake AssureID Red X
Problem: Scanner NOT accepting Cards. Background: When the AssureID icon is not running, the F1500 and F5000 motorized scanners will... -
How to Apply an IDentiFake Engine and Library Update
How to Apply an IDentiFake Engine and Library Update Follow the steps below for instructions on how to apply an... -
Stuck/Jammed ID in M500 Troubleshooting
Stuck ID in M500 Troubleshooting The procedure in the document explains multiple ways of how to eject a stuck ID... -
Important Notice for Customers using Tokenworks Software on Windows 7
To Our Valued Tokenworks Customers, This is an important announcement for customers using Tokenworks software on Windows 7. On... -
How To Report A Scan To Tokenworks on the Identifake
Reporting a Scan to Tokenworks If you’re having an issue with a particular ID or know an ID is valid... -
How To Access Identifake Results
Description: The following steps below provide instructions on how access your Identifake Results of previous scans. This is useful if... -
M500 Cleaning Document and Video
Below is a guide and video which explains how to clean and maintain the IDentiFake m500 scanner. M500 cleaning document_v2... -
How to Scan Passports on IDentiFake
The video below demonstrates how to scan passports on the IDentiFake -
How to Delete Data and Enable Automatic Deletion on IDentiFake
Description: When the IDentiFake database begins to fill up on storage the IDentiFake software may begin to run slower. You... -
M150 Cleaning Schedule and Process
M150 Two Sided ID Cleaning Regularly scheduled cleaning of the scanner is recommended to ensure that the device feeds documents... -
How to Set Up Autofill Signature Capture Form on IDentiFake
How to Set Up Autofill Signature Capture Form on IDentiFake Description: Create a form which will auto populate with the...
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