How to Update Software on an AgeVisor Touch
Importance of Software Updates It is very important to keep your AgeVisor Touch software up to date. Updates may include...
AgeVisor Touch
Retail Windows Based stand-alone Age Verification terminal with barcode and option magnetic stripe reader
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AgeVisor Touch Does Not Power Up
If your AgeVisor Touch does not power up or is having any power issues please try these troubleshooting steps to... -
Scanner Beeps but does not Display Data/Not Connected Error
Scanner Beeps but does not Display Data/Not Connected Error Problem: When scanning a 2D barcode, the scanner beeps, but the... -
POS Barcode M420/M430 Communications Timeout Error
Communications Time Out Error Issue: When trying to reconnect your M420/M430 Barcode reader to the AgeVisor software you receive a... -
FAQ: I don’t see AgeVisor Touch when I turn on the scanner.
If you do not see AgeVisor Touch when you turn on the ID Scanner, the scanner may have mistakenly booted... -
Power Supply – AgeVisor Touch
Replacement AgeVisor Touch Power Supply Lost or Damaged your AgeVisor Touch Power Supply? Here are some recommended power supplies on... -
Problem: AgeVisor Touch Date & Time is Incorrect/Resets
Problem: AgeVisor Touch is displaying the incorrect time. The time value resets every 20 or 30 minutes, even after being... -
How To Connect To WiFi On AgeVisor Touch
Description: This post will instruct you on how to connect your AgeVisor Touch to WiFi. Connecting to WiFi is only... -
Date and Time Does Not Change In AgeVisor Touch Application
Problem: The Date and/or Time is showing incorrectly on your AgeVisor Touch, but the updated Date and/or Time will not... -
Problem: Unable To Change Time Zone on AgeVisor
Problem: Time Zone setting is “grayed out” and cannot be changed. . Cause: The time zone is set automatically based on the... -
How to Export on an AgeVisor Touch/AgeVisor POS
Exporting Data on an AgeVisor Touch and AgeVisor POS The directions below explain how to export customer data from your... -
How To Delete Data on an AgeVisor Touch
Deleting Data on an AgeVisor Touch If your AgeVisor Touch is approaching full storage, you will need to clear data... -
Importing a Tag List onto the AgeVisor Touch
There is a feature in the AgeVisor Touch that allows you to import a list of names you would like... -
How To Upload Tag List On AgeVisor Touch/AgeVisor POS
Description: If you have list of customers that you would like to ban, make VIP, etc. You can upload a... -
How To Enable Location Checking on AgeVisor/AgeVisor Touch
Location Checking on AgeVisor and AgeVisor Touch What is Location Checking? Location Checking allows you to import whitelisted locations allowed... -
Windows Recovery Screen When Booting Up AgeVisor Touch
Problem: When powering on your AgeVisor Touch, you are taken to a blue Windows recovery screen as shown below. When... -
How To Set Grandfather Clause On The AgeVisor Touch/AgeVisor POS
As more and more States implement a Grandfather Clause for tobacco, we have developed a feature within the AgeVisor Touch/AgeVisor... -
Root 33 Element Missing
Root 33 or Root Element Missing error The Root 33 or Root Element missing error is caused by a corrupted... -
How to fix a broken update on AgeVisor Touch, AgeVisor, IDWedgePro, IDVisor Sentry
Problems with automatic software updates If your Tokenworks application (AgeVisor, AgeVisorTouch, IDWedgePro, IDVisor Sentry) fails to update properly and has... -
How to add an exclusion to Windows Defender (Win10)
Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Windows Defender anti-virus...
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