• How To Check For Updates On IDVisor Smart/Smart Plus

    • October 3, 2019
    • Justin

    Post Description: The contents of this post will instruct you how to update the IDVisor Smart app on your IDVisor Smart/Smart Plus device. Instructions: Follow the steps below in order to update your IDVisor Smart app to the latest version of software. Note: Before proceeding with the steps below please…

  • How To Connect To WiFi On AgeVisor Touch

    • September 19, 2019
    • Justin

    Description: This post will instruct you on how to connect your AgeVisor Touch to WiFi. Connecting to WiFi is only necessary when trying to update the software on your AgeVisor Touch. To stay up to date on all AgeVisor Touch updates sign up to our email notification list here. Instructions:…

  • How To Upload Tag List On AgeVisor Touch/AgeVisor POS

    • Justin

    Description: If you have list of customers that you would like to ban, make VIP, etc. You can upload a tag list on to your AgeVisor Touch/AgeVisor POS. You can also upload existing tag lists from previous generation scanners if you have upgraded to a AgeVisor Touch/AgeVisor POS. Items/Software needed:…

  • IDentiFake Troubleshooting

    • September 18, 2019
    • Justin

    Problem: IDentiFake M-150 or M500 scanner is not scanning or accepting any IDs. Not Accepting IDs: The motors will not automatically pull the card into the reader. Not Scanning IDs: The scanners pulls in the ID as normal but does not show “Reading” progress window and does not populate any…

  • How To Set Grandfather Clause On The AgeVisor Touch/AgeVisor POS

    • September 12, 2019
    • Justin

    As more and more States implement a Grandfather Clause for tobacco, we have developed a feature within the AgeVisor Touch/AgeVisor POS software to enable a Grandfather Clause. Please follow the instructions below to enable the Grandfather Clause feature on your AgeVisor Touch/AgeVisor POS.   Step 1: From the Main page…

  • How To Set Grandfather Clause On The IDVisor Smart/Smart Plus

    • August 30, 2019
    • Justin

    As more and more States implement a Grandfather Clause for tobacco we have developed a feature within the IDVisor Smart/Smart Plus app to enable a Grandfather Clause. Please follow the instructions below to enable the Grandfather Clause feature on your IDVisor Smart/Smart Plus.             Step…

  • AgeVisor Touch User Manual and Quick Start Guide

    • June 12, 2019
    • Justin

    Below are latest versions of the AgeVisor Touch User Manual and Quick Start Guide in PDF format. Click on link to view guide.  AgeVisor Touch User Manual AgeVisor Touch Quick Start Guide 

  • Identifake Window Becomes Smaller When Scanning An ID

    • May 17, 2019
    • Justin

    Problem Description: Identifake window becomes smaller when an ID is scanned. Window will appear to resize itself multiple times. To correct this issue please follow the directions provided below.   Step 1           Right click on the IDVisor Sentry icon on your desktop and select Properties….

  • How to make AgeVisor POS load at Startup

    • March 15, 2019
    • Justin

    How to load AgeVisor at Startup. The AgeVisor POS software does not include a feature to load the program when a PC or POS system boots up. This means when restarting, or powering on a machine the software will not become active until the user starts the software back up….

  • How To Create A Manual Entry

    • February 25, 2019
    • Justin

    Post Description: This post provides instructions on how to create a Manual Entry on an IDVisor Smart or IDVisor Smart Plus. Step 1           Open the ID Scanner option in the IDVisor Smart app and select Manual Entry (highlighted in red).          …

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