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Problem Description: IDVisor Smart Plus only showing an OK alert but will not display age. IDVisor Smart Plus only showing scan results but will not display the age. This is due to the display size being set too large. Please follow the steps provided below to correct…
Problem Description: Age will not display correctly on the screen. Customer age is not displaying correctly after a scan. This issue may be caused by the font size on the device being set to the largest setting. Please follow the steps below to correct the Font Size on…
Description: If you have list of customers that you would like to ban, make VIP, etc. You can upload a tag list on to your IDVisor Smart/Smart Plus. You can also upload existing tag lists from previous generation scanners if you have upgraded to a IDVisor Smart/Smart Plus. Instructions: Follow…
Deleting Data off the IDVisor Smart, Smart Plus, and Smart V2 If your IDVisor Smart device is approaching full storage, you will need to clear data off of the device. This is important to keep the device performing at a high level. We recommend exporting the current data on the…
Replacement AgeVisor Touch Power Supply Lost or Damaged your AgeVisor Touch Power Supply? This post details the two power supplies used on the Age Visor Touch, how to tell them apart and Amazon links to buy replacements. Units shipped between 2017-2019 had 5 volt power supplies. Units shipped from 2020…
Follow the steps provided in the video for instructions on how to program an IDWedgeKB to work with your form. If after attempting these steps you are still unable to program the IDWedgeKB to work with your form please create a support ticket leaving your Name, Business name,…
Please follow the troubleshooting steps below if you do not see the on-screen keyboard appear on your IDVisor Smart or Smart Plus. 1) Swipe down on the screen twice till you see the options in the picture above…
Exporting Data on an AgeVisor Touch and AgeVisor POS The directions below explain how to export customer data from your AgeVisor Touch and AgeVisor software. The customer data will be exported as a csv file, which can be viewed in programs such as Microsoft excel and Google sheets. Follow directions…
Exporting Data from IDVisor Smart/Smart Plus/Smart V2 The directions provided below explains how to export data from the IDVisor Smart, IDVisor Smart Plus and IDVisor Smart V2. There are two ways to export data off of your Smart device, Manual Export and Wireless Export. Manual Export: Exporting and transferring directly…
Connecting to WiFi on IDVisor Smart, Smart Plus, and Smart V2 Although the Smart devices do not have to be connected to Wifi in order to function. It is important to know how connect your Smart to Wifi in order to check for any software updates, wireless exports, and IDVisor…