• WiFi Connectivity Issues “Authentication Problem”

    • September 28, 2018
    • Justin

    When experiencing issues connecting to WiFi or receiving an “Authentication Problem” error message on your IDVisor Smart or Smart Plus. Please try the following troubleshooting steps below. Note: Before beginning any troubleshooting steps please try to log on to idscanner.us on another device you own. Please be sure the device…

  • AgeVisor Touch Does Not Power Up

    • September 27, 2018
    • Justin

    If your AgeVisor Touch does not power up or is having any power issues please try these troubleshooting steps to address the issue: This issue is most commonly caused when power to the unit is abruptly stopped. Examples of this are pulling the power cord from unit before a proper…

  • IDVisor Smart, Smart Plus, Smart V2 Will Not Charge

    • September 20, 2018
    • Justin

    If your IDVisor Smart, Smart Plus, or Smart V2 will not charge or you are experiencing charging issues with your device, please follow the troubleshooting steps below to correct the issue. With Charging Block and USB Cable If having issues charging with the USB cable provided with your Smart or…

  • “DB Verification Failed” “Storage Card Directory Not Found”

    • September 12, 2018
    • Justin

    Please follow these troubleshooting steps when encountering a DB Verification Error or Storage Card error on your IDVisor Pro. When this error occurs the program will continuously try to load the software but will fail to due a corrupt or deleted database. After a number of attempts the program will…

  • IDWedge Pro: Backing Up and Restoring Formulas

    • June 12, 2018
    • Justin

    How to Backup/Restore Formulas for IDWedgePro This post will guide you on how to backup/restore your formulas you created in the IDWedge Pro program. It also guides M280 users on how to backup their Scanned Images.   Step 1: From the Main form, select Settings->Backup/Restore.   Step 2: Click Backup…

  • IDWedge Pro Installation and Setup Guide for M260/M280/POS HID Barcode Scanner

    • Justin

    IDWEDGE PRO INSTALLATION GUIDE This guide provides instructions on how to install and setup your IDWedge Pro Software Step 1: Download and extract the latest IDWedgePro Installer from: https://www.idscanner.us/software-updates/idwedge-pro-updates/ NOTE: For existing users re-installing software or moving to a new PC. See here on how to backup and restore your…

  • Activation Error: The request failed with the error message Authentication Required

    • June 11, 2018
    • Justin

    If you are receiving the following error message when trying to activate our software (IDWedge Pro, AgeVisor, IDVisor Sentry, IDVisor Sync) it may be caused by a firewall or security feature on your PC. To bypass this error message you will have to Manually Activate the software. Please visit https://www.idscanner.us/general-support/manual-activation-for-tokenworks-software/…

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