• How to make IDWedge Pro run on Windows Startup

    • March 23, 2020
    • Justin

    How to Run IDWedge Pro at Windows Start Follow the directions below in order to have your IDWedge Pro software run when Windows boots up. Note: IDWedge Pro must be enabled to Run As Administrator for the program to auto start. Step 1: Open the IDWedge Pro software. Once open,…

  • IDentiFake Video Tutorial For Existing Customers

    • March 9, 2020
    • Justin

    Already an IDentiFake customer and need more help? Sign up by filling out the form below for our on-demand IDentiFake tutorial session featuring step-by-step instructional videos on getting started. With these tutorials, you’ll learn the following: Setting up IDentiFake Scanning an ID and understanding the results How to access photos…

  • How to Update Software on an AgeVisor Touch

    • November 14, 2019
    • Justin

    Importance of Software Updates It is very important to keep your AgeVisor Touch software up to date. Updates may include new features, updates for IDs, fixes for bugs or software issues, etc. NOTE: Before proceeding with the steps below please ensure your AgeVisor Touch is connected to WiFi. Please click…

  • Windows Recovery Screen When Booting Up AgeVisor Touch

    • November 11, 2019
    • Justin

    Problem: When powering on your AgeVisor Touch, you are taken to a blue Windows recovery screen as shown below. When trying to press any of the options shown on the screen the touchscreen does not respond. This issue typically occurs when the AgeVisor Touch was shut down abruptly i.e power…

  • How To Access IDWedgeKB Flash Drive Mode On Mac

    • November 8, 2019
    • Justin

    Accessing Flash Drive Mode on an IDWedgeKB using a Mac The IDWedgeKB is compatible with a Mac OS as a scanner. However, the Flash Drive mode of the IDWedgeKB is only accessible using a Windows OS. Being able to access the Flash Drive mode on the IDWedgeKB is of high…

  • “Unsuccessful Scan” Message When Trying To Read Passport

    • October 31, 2019
    • Justin

    Problem Description: When trying to use the Passport feature, the passport reader opens then immediately closes and gives you an error message saying “Unsuccessful Scan”.           “Unsuccessful Scan” error message when pressing the “Passport” button.             Follow the instructions below in…

  • Date and Time Does Not Change In AgeVisor Touch Application

    • October 22, 2019
    • Justin

    Problem: The Date and/or Time is showing incorrectly on your AgeVisor Touch, but the updated Date and/or Time will not save or the time stays incorrect after changing to correct time. Example: Incorrect time shown. The correct time is 11:03 am.   Setting the correct date and time to 11:03…

  • Cannot Access Files on IDVisor Smart V2/IDVisor Smart Plus

    • October 21, 2019
    • Justin

    If your IDVisor Smart V2/Plus is not showing any files or directories when connected to your PC you will have to switch the device to File Transfer mode. Use the following directions below to switch your IDVisor Smart V2/IDVisor Smart Plus into File Transfer mode. IDVisor Smart V2 used as…

  • IDVisor Smart V2 Cannot Update

    • October 18, 2019
    • Justin

    If your IDVisor Smart V2 cannot complete an update or nothing happens when pressing “Install”.  Follow the directions below to complete the update.         Problem: “Nothing” happens when clicking on Install.                     Step 1: Click Cancel.    …

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