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Unable to Access Swipe Down Notifications on Smart V2/Smart Plus If you are unable to access the swipe down notifications from the top of your Smart V2 or Smart Plus screen, it could be caused by a bug within the Android OS. Typically a factory reset will correct this issue…
Deleting Data on an AgeVisor Touch If your AgeVisor Touch is approaching full storage, you will need to clear data off of the device. This is important to keep the device performing at a high level. We recommend exporting the current data on the device before deleting the data off…
Root 33 or Root Element Missing error The Root 33 or Root Element missing error is caused by a corrupted config file. This error message can occur when opening the application or while using the application. Follow the directions below to correct Root 33 Element Missing error. Step…
Adding a Valid Location on your IDVisor Smart Device Adding valid locations on your IDVisor Smart device will allow you to add Zip Codes, Cities, States, and Addresses that you would like to mark as a Valid Locations. Follow the directions provided below to add a valid location list on…
Reporting a Scan to Tokenworks If you’re having an issue with a particular ID or know an ID is valid but is being reported as Fake by our Identifake system, you can report the scan to Tokenworks to investigate what is causing the issue with the ID. NOTE: If the…
Location Checking on AgeVisor and AgeVisor Touch What is Location Checking? Location Checking allows you to import whitelisted locations allowed at your business. They can include any combination of Address, City, State, or Zipcode. After a customer’s ID is scanned, an icon will be displayed indicating whether their location is…
Issue: The IDWedge Pro application will try to open up Formulas but immediately crash after an attempt. No immediate error messages are shown but if you open Event Viewer to see why the application possibly crashed you will see similar errors like the ones below. …
Setting up Auto deletion on an IDVisor Smart Device If you are required by your state and/or would like to make sure customer scans are cleared from the device daily, you can enable the Auto Deletion feature on your IDVisor Smart device. This will eliminate the process of having to…
Capturing Raw Magnetic Stripe Data With An IDWedgeKB The following steps below explains how to retrieve Raw Magnetic Stripe data from an IDWedgeKB. 1. With the USB end of the CN-8000 cable connected to the PC, hold down the button on the side of IDWedgeKB WHILE plugging the RJ45…
Creating a Google Account on an IDVisor Smart, Smart V2, and Smart Plus A Google account will be needed on the device if you would like to use features such as wireless exporting sending extracted customer data via gmail, and/or if you would like to set up Google’s Find My…