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If your Agevisor Touch or Contactless screen becomes unresponsive to touch, please follow the steps below on how to correct the issue. Power Cycle Device Connect a USB Mouse and or USB Keyboard into the USB ports on the right side of the unit. Once connected hold the power button…
Description: The directions below show how to connect and access files on your IDVisor Smart V1/V2/Plus. This will be extremely useful when wanting to export data, when needing to reinstall the IDVisor Smart app, uploading a tag list, etc. NOTE: You will need to download the Android File Transfer tool…
Issue: M280V1 does not consistently capture the image when pressing the green button on the device or by clicking “Scan Image” within the IDWedge Pro software. Cause: There are a few possible causes for this issue. Cause #1: M280V1 is not compatible with the Windows 11 build. The M280v1 OFFICIALLY…
Description: The following steps below provide instructions on how access your Identifake Results of previous scans. This is useful if you ever need to report a scan that is in question. Step 1: Go to the Data tab then select Identifake Results. Note: You will require your pincode to access…
Issue: When booting up the IDentiFake software a message saying “The Application Was Unable To Start Correctly (0xc0000135)” pops up and the software does not open. This error occurs on Windows machines running Windows 11. Cause: The issue is due to recent Windows Updates KB5013943 and KB5013628. These updates turn…
Description: The following instructions below explains how to disable emergency alerts on your IDVisor Smart V1/V2/Plus. 1. Go to the Android Settings by swiping down from the top of the screen twice and tapping on the Settings option (gear symbol). 2. In the Search Settings type in and…
Description: The process below explains how to transfer the tag list from an old/existing IDVisor Smart V1/V2/Plus to a new IDVisor Smart device. This is useful if adding a new IDVisor Smart device for additional use or purchasing a new IDVisor Smart device to replace an existing one. On…
To Our Valued Tokenworks Customers, This is an important announcement for customers using Tokenworks software on Windows 7. On January 14, 2020, Microsoft announced the end of support for Windows 7 and is no longer providing security updates for this operating system. While Tokenworks continued to support our products…
Stuck ID in M500 Troubleshooting The procedure in the document explains multiple ways of how to eject a stuck ID in an M500. An ID can become stuck in an M500 due to forceful scanning (i.e. adding extra push to ID when it is being pulled in by the scanner),…
How to Apply an IDentiFake Engine and Library Update Follow the steps below for instructions on how to apply an IDentiFake Engine update and Library update. How to Apply an IDentiFake Engine and Library Update – Downloadable PDF. Note: Before updating the IDentiFake engine and library, please ensure the IDentiFake…