Archives

IDWedge Pro crashes when launching Formulas

Issue: The IDWedge Pro application will try to open up Formulas but immediately crash after an attempt. No immediate error messages are shown but if you open Event Viewer to see why the application possibly crashed you will see similar

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Posted in General Support, IDWedge Pro, Troubleshooting

How to Setup Auto Deletion on an IDVisor Smart, Smart Plus, Smart V2

Setting up Auto deletion on an IDVisor Smart Device If you are required by your state and/or would like to make sure customer scans are cleared from the device daily, you can enable the Auto Deletion feature on you IDVisor

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Posted in General Support, IDVisor Smart

How to Capture Raw Magnetic Stripe Data with an IDWedgeKB

Capturing Raw Magnetic Stripe Data With An IDWedgeKB The following steps below explains how to retrieve Raw Magnetic Stripe data from an IDWedgeKB.   1. With the USB end of the CN-8000 cable connected to the PC, hold down the

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Posted in General Support, IDWedge KB

How to Install Google’s Find My Device app on an IDVisor Smart, Smart V2, and Smart Plus

How to Install Google’s Find My Device app on an IDVisor Smart, Smart V2, and Smart Plus The following instructions provide a step by step tutorial on how to install Google Play Protect’s “Find My Device” feature on an IDVisor

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Posted in General Support, IDVisor Smart

How to make IDWedge Pro run on Windows Startup

How to Run IDWedge Pro at Windows Start Follow the directions below in order to have your IDWedge Pro software run when Windows boots up. Note: IDWedge Pro must be enabled to Run As Administrator for the program to auto

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Posted in General Support, IDWedge Pro

IDentiFake Video Tutorial For Existing Customers

Already an IDentiFake customer and need more help? Sign up by filling out the form below for our on-demand IDentiFake tutorial session featuring step-by-step instructional videos on getting started. With these tutorials, you’ll learn the following: Setting up IDentiFake Scanning

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Posted in General Support, IDentiFake

How to Update Software on an AgeVisor Touch

Importance of Software Updates It is very important to keep your AgeVisor Touch software up to date. Updates may include new features, updates for IDs, fixes for bugs or software issues, etc. NOTE: Before proceeding with the steps below please

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Posted in AgeVisor Touch, General Support

Windows Recovery Screen When Booting Up AgeVisor Touch

Problem: When powering on your AgeVisor Touch, you are taken to a blue Windows recovery screen as shown below. When trying to press any of the options shown on the screen the touchscreen does not respond. This issue typically occurs

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Posted in AgeVisor Touch, General Support, Troubleshooting

How To Access IDWedgeKB Flash Drive Mode On Mac

Accessing Flash Drive Mode on an IDWedgeKB using a Mac The IDWedgeKB is compatible with a Mac OS as a scanner. However, the Flash Drive mode of the IDWedgeKB is only accessible using a Windows OS. Being able to access

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Posted in General Support, IDWedge KB