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How To Set Grandfather Clause On The AgeVisor Touch/AgeVisor POS

As more and more States implement a Grandfather Clause for tobacco, we have developed a feature within the AgeVisor Touch/AgeVisor POS software to enable a Grandfather Clause. Please follow the instructions below to enable the Grandfather Clause feature on your

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Posted in AgeVisor, AgeVisor Touch, General Support, Setup, Troubleshooting

How To Set Grandfather Clause On The IDVisor Smart/Smart Plus

As more and more States implement a Grandfather Clause for tobacco we have developed a feature within the IDVisor Smart/Smart Plus app to enable a Grandfather Clause. Please follow the instructions below to enable the Grandfather Clause feature on your

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Posted in General Support, IDVisor Smart, Setup, Troubleshooting, Update

AgeVisor Touch User Manual and Quick Start Guide

Below are latest versions of the AgeVisor Touch User Manual and Quick Start Guide in PDF format. Click on link to view guide.  AgeVisor Touch User Manual AgeVisorTouch Quick Start Guide 

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Posted in Administration, AgeVisor Touch, Documentation, General Support, Troubleshooting

Identifake Window Becomes Smaller When Scanning An ID

Problem Description: Identifake window becomes smaller when an ID is scanned. Window will appear to resize itself multiple times. To correct this issue please follow the directions provided below.   Step 1           Right click on

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Posted in IDentiFake, Troubleshooting

Instructions on how to make Tokenworks software load at PC startup

Post Description: Explains how to load Tokenworks software such as AgeVisor, IDWedge Pro, and Sentry at startup. For this guide AgeVisor will be used as an example. Note: For PCs with more than one profile, this operation should be done as

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Posted in AgeVisor, General Support, IDWedge Pro, Setup, Troubleshooting

How To Create A Manual Entry

Post Description: This post provides instructions on how to create a Manual Entry on an IDVisor Smart or IDVisor Smart Plus. Step 1           Open the ID Scanner option in the IDVisor Smart app and select

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Posted in General Support, IDVisor Smart, Troubleshooting

Device Not Reading Age On The Screen (Only Showing An OK Alert)

Problem Description: IDVisor Smart Plus only showing an OK alert but will not display age.       IDVisor Smart Plus only showing scan results but will not display the age. This is due to the display size being set

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Posted in General Support, IDVisor Smart, Troubleshooting

Age Will Not Display Correctly On IDVisor Smart Plus

Problem Description: Age will not display correctly on the screen.     Customer age is not displaying correctly after a scan. This issue may be caused by the font size on the device being set to the largest setting. Please

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Upload Tag List To IDVisor Smart/Smart Plus

Follow the directions provided to upload a tag list to your IDVisor Smart/IDVisor Smart Plus.   1. Create Tag List in Microsoft Excel. The column format should be as followed: Last Name, First Name, ID Number, Date of Birth (MMDDYYYY),

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Posted in General Support, IDVisor Smart, Setup, Troubleshooting

How To Delete Data Off IDVisor Smart/Smart Plus

Please follow the steps provided to delete data off your IDVisor Smart/Smart Plus.   1. From the IDVisor Smart home screen go to Setup.                   2. After entering the Setup Menu please

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Posted in General Support, IDVisor Smart, Troubleshooting