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How to Update Software on an AgeVisor Touch

Importance of Software Updates It is very important to keep your AgeVisor Touch software up to date. Updates may include new features, updates for IDs, fixes for bugs or software issues, etc. NOTE: Before proceeding with the steps below please

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Posted in AgeVisor Touch, General Support

Windows Recovery Screen When Booting Up AgeVisor Touch

Problem: When powering on your AgeVisor Touch, you are taken to a blue Windows recovery screen as shown below. When trying to press any of the options shown on the screen the touchscreen does not respond. This issue typically occurs

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Posted in AgeVisor Touch, General Support, Troubleshooting

How To Access IDWedgeKB Flash Drive Mode On Mac

Accessing Flash Drive Mode on an IDWedgeKB using a Mac The IDWedgeKB is compatible with a Mac OS as a scanner. However, the Flash Drive mode of the IDWedgeKB is only accessible using a Windows OS. Being able to access

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Posted in General Support, IDWedge KB

“Unsuccessful Scan” Message When Trying To Read Passport

Problem Description: When trying to use the Passport feature, the passport reader opens then immediately closes and gives you an error message saying “Unsuccessful Scan”.           “Unsuccessful Scan” error message when pressing the “Passport” button.  

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Posted in General Support, IDVisor Smart, Troubleshooting

Date and Time Does Not Change In AgeVisor Touch Application

Problem: The Date and/or Time is showing incorrectly on your AgeVisor Touch, but the updated Date and/or Time will not save or the time stays incorrect after changing to correct time. Example: Incorrect time shown. The correct time is 11:03

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Posted in AgeVisor Touch, General Support, Troubleshooting

IDVisor Smart V2 Will Not Connect To Computer

If your IDVisor Smart V2 is having the following connection issues when connected to your computer: Red LED is on but device does not appear on computer. Device does not show “internal storage device” when connected.       Red

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Posted in General Support, IDVisor Smart, Troubleshooting

IDVisor Smart V2 Cannot Update

If your IDVisor Smart V2 cannot complete an update or nothing happens when pressing “Install”.  Follow the directions below to complete the update.         Problem: “Nothing” happens when clicking on Install.            

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Check For Updates On IDVisor Smart/Smart Plus

Post Description: The contents of this post will instruct you how to update the IDVisor Smart app on your IDVisor Smart/Smart Plus device. Instructions: Follow the steps below in order to update your IDVisor Smart app to the latest version

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Connect To WiFi On AgeVisor Touch

Description: This post will instruct you on how to connect your AgeVisor Touch to WiFi. Connecting to WiFi is only necessary when trying to update the software on your AgeVisor Touch. To stay up to date on all AgeVisor Touch

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Posted in AgeVisor Touch, General Support, Troubleshooting

How To Upload Tag List On AgeVisor Touch/AgeVisor POS

Description: If you have list of customers that you would like to ban, make VIP, etc. You can upload a tag list on to your AgeVisor Touch/AgeVisor POS. You can also upload existing tag lists from previous generation scanners if

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting