• How to Apply an IDentiFake Engine and Library Update

    How to Apply an IDentiFake Engine and Library Update Follow the steps below for instructions on how to apply an IDentiFake Engine update and Library update. How to Apply an IDentiFake Engine and Library Update – Downloadable PDF. Note: Before updating the IDentiFake engine and library, please ensure the IDentiFake…

  • Unable to Access Swipe Down Notifications on Smart V2/Smart Plus

    Unable to Access Swipe Down Notifications on Smart V2/Smart Plus If you are unable to access the swipe down notifications from the top of your Smart V2 or Smart Plus screen, it could be caused by a bug within the Android OS. Typically a factory reset will correct this issue…

  • How To Delete Data on an AgeVisor Touch

    Deleting Data on an AgeVisor Touch If your AgeVisor Touch is approaching full storage, you will need to clear data off of the device. This is important to keep the device performing at a high level. We recommend exporting the current data on the device before deleting the data off…

  • Root 33 Element Missing

    Root 33 or Root Element Missing error The Root 33 or Root Element missing error is caused by a corrupted config file. This error message can occur when opening the application or while using the application.   Follow the directions below to correct Root 33 Element Missing error.   Step…

  • How To Add Valid Locations On Your IDVisor Smart, Smart V2, and Smart Plus

    Adding a Valid Location on your IDVisor Smart Device Adding valid locations on your IDVisor Smart device will allow you to add Zip Codes, Cities, States, and Addresses that you would like to mark as a Valid Locations. Follow the directions provided below to add a valid location list on…

  • How To Report A Scan To Tokenworks on the Identifake

    Reporting a Scan to Tokenworks If you’re having an issue with a particular ID or know an ID is valid but is being reported as Fake by our Identifake system, you can report the scan to Tokenworks to investigate what is causing the issue with the ID. Follow the steps…

  • How To Enable Location Checking on AgeVisor/AgeVisor Touch

    Location Checking on AgeVisor and AgeVisor Touch What is Location Checking? Location Checking allows you to import whitelisted locations allowed at your business. They can include any combination of Address, City, State, or Zipcode. After a customer’s ID is scanned, an icon will be displayed indicating whether their location is…

  • IDWedge Pro crashes when launching Formulas

    Issue: The IDWedge Pro application will try to open up Formulas but immediately crash after an attempt. No immediate error messages are shown but if you open Event Viewer to see why the application possibly crashed you will see similar errors like the ones below.          …

  • How to Setup Auto Deletion on an IDVisor Smart, Smart Plus, Smart V2

    Setting up Auto deletion on an IDVisor Smart Device If you are required by your state and/or would like to make sure customer scans are cleared from the device daily, you can enable the Auto Deletion feature on your IDVisor Smart device. This will eliminate the process of having to…

  • How to Capture Raw Magnetic Stripe Data with an IDWedgeKB

    Capturing Raw Magnetic Stripe Data With An IDWedgeKB The following steps below explains how to retrieve Raw Magnetic Stripe data from an IDWedgeKB.   1. With the USB end of the CN-8000 cable connected to the PC, hold down the button on the side of IDWedgeKB WHILE plugging the RJ45…