Reporting a Scan to Tokenworks
If you’re having an issue with a particular ID or know an ID is valid but is being reported as Fake by our Identifake system, you can report the scan to Tokenworks to investigate what is causing the issue with the ID.
Follow the steps below to Report a Scan to Tokenworks:
Step 1: On the Identifake Results window, select Report Scan.
Step 2: After selecting Report Scan, a pop up window will appear asking if you would like to send the scan to Tokenworks. Select Send.
After selecting Send, there will be a progress circle indicating the ID is being sent.
Step 3: After the scan has been successfully sent, you will see a green check mark appear and a message saying Sent!
Tokenworks will then investigate the ID to determine why the scan issues are occurring.