How To Delete Data Off IDVisor Smart/Smart Plus

Please follow the steps provided to delete data off your IDVisor Smart/Smart Plus.

 

1. From the IDVisor Smart home screen go to Setup.

 

 

 

 

 

 

 

 

 

2. After entering the Setup Menu please select Database.

 

 

 

 

 

 

 

 

 

Note: The Default Pincode of the device is 5678 unless changed. If you have forgotten your changed Pincode please open a support ticket here for Pincode reset instructions.

3. Once you select Database, you will be prompted to enter the Security Pincode of your device.  After entering the Pincode of the device you will see the Database options.

 

 

 

 

 

 

 

 

 

Backup DB: Creates a backup of the database on the device

Restore DB: Restores a previous database

Check DB Stats: Analyzes database and gives statistics for number of scans, customers, photos, tagged customers, cached data, and free Storage

Send Diagnostic: Reports corrupt data to Tokenworks

Delete Backups: Deletes backup files stored on the device

Delete Photos: Deletes photos stored on the device

Clear Scan Data: Clears the database that is currently in use on the device

Note: Deleting data will remove all data off the device. Please see here on how to export data before deleting it off the device.

4. You can delete the data on the device by deleting the Backups, Photos, and/or Scan Data. The data for each option can also be deleted from a certain time range as shown below. To delete ALL data on the device you will have to delete all Backups, Photos, and Scan Data.

 

 

Delete Backups: Deletes backup files stored on the device

 

 

 

 

 

 

 

 

 

Delete Photos: Deletes photos stored on the device

 

 

 

 

 

 

Clear Scan Data: Deletes the database that is currently in use on the device

Delete Scans: Deletes Scan data off device  Ex: Deletes scans that were done in real time

Delete Customers: Deletes Customer data off device  Ex: Deletes customers that has been scanned on the device

Delete Tagged Customers: Deletes tagged customers on the device  Ex: Deletes customers that has been made Banned, VIP, etc

 

 

 

If after attempting these steps you are still unable to delete data off your device please create a support ticket leaving your Name, Business name, Phone, and email address here.

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Posted in General Support, IDVisor Smart, Troubleshooting