Problem: Unable To Change Time Zone on AgeVisor

Problem: Time Zone setting is “grayed out” and cannot be changed.


Cause: The time zone is set automatically based on the device’s Windows 10 settings.

Solution: Adjust the time zone via the Windows settings.

To change the Windows 10 Time Zone setting:
  • Within the AgeVisor software go to – Help – then select Exit App – Default pin code is 5678
  • Tap the Start Menu
  • Tap the Settings button
  • Select Time & Language
  • Change the Time Zone to the proper zone.
  • Close the window
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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting