• IDVisorSync Console Installer and Updater

    • March 24, 2023
    • Cameron

    You can download this installer for the latest version of the Sync Console. Version 2.0.3.0 installer IDVisorSyncConsole Installer 2.0.3.0.zip Version 2.0.3.0 updater IDVisorSyncConsole update_2.0.3.0.zip   Version 2.0.2.0 installer IDVisorSyncConsole Installer 2.0.2.0.zip If you already have Sync installed IDVisorSyncConsole_Updater_2.0.2.0.zip

  • Issue: Scanner shows as USB disconnected after IDentiFake engine update

    • December 7, 2022
    • Cameron

    Issue: Scanner shows as USB disconnected after IDentiFake engine update Solution: Run the IDVisor Sentry Update and then run the IDentiFake driver’s update when prompted Go to Help -> Update. Proceed through the update process. After updating, you should be prompted to install the new drivers. You may need to…

  • Error: IDVisor Smart fails to launch

    • July 16, 2018
    • Cameron

    This could be an issue with a corrupted database. If this is the first time launching the software, navigate to the File Manager app and then go to the Phone Storage (Or Internal shared storage) -> Documents -> IDVisor Smart director. Find the sqlcipher.db file and delete it by clicking…

  • POS Barcode M420/M430 Communications Timeout Error

    • September 21, 2017
    • Cameron

    Communications Time Out Error Issue: When trying to reconnect your M420/M430 Barcode reader to the AgeVisor software you receive a POS Barcode M420/M430 Communications Timeout Error. Solution 1: Updating the Driver If you received an error, while following the steps above, stating: “Scanner Problem, Check FM420 Connection status” then the…

  • Scanner Beeps but does not Display Data/Not Connected Error

    • July 5, 2017
    • Cameron

    Scanner Beeps but does not Display Data/Not Connected Error Problem: When scanning a 2D barcode, the scanner beeps, but the data is not being displayed. Possible Cause: This could be caused by the scanner not connecting when the application starts up. This usually results the software showing “Not Connected” in…

  • Importing a Tag List onto the IDVisor Smart

    • January 11, 2017
    • Cameron

    There is a feature in the IDVisor Smart that allows you to import a list of names you would like to tag. You can do this by creating a spreadsheet file named ‘Banned_VIP.csv’ and placing it on the Device. Below are the directions for doing this: 1. Open up Microsoft…

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