• IDWedgeBT – VMWare Character Output Issue

    • January 3, 2017
    • Cameron

    Problem/Description: The IDWedge BT is outputting a long string of characters that is unrelated to the contents of the ID or the formula on the IDWedge BT.  It may be the last character that constantly repeats. Observed Behavior: An ID was scanned with the IDWedge BT The output data appeared…

  • Problem: “Scanner not charging in standing base station”

    • November 3, 2016
    • Cameron

    Problem: The IDVisor Pro scanner does not charge when in the standing base station. (IDVisor Pro in standing base station. Left light indicate unit is charging. The left light will turn off when fully charged.) Steps to Diagnose: 1. Check that you are using the power cord that was packaged…

  • Importing Tagged List into IDVisor Pro

    • October 26, 2016
    • Cameron

    There is a feature in the IDVisor Pro that allows you to import a list of names you would like to tag. You can do this by creating a spreadsheet file named ‘Banned_VIP.csv’ and placing it on the SD Card on the device in the folder named Import Data. The…

  • FAQ: I don’t see AgeVisor Touch when I turn on the scanner.

    • October 12, 2016
    • Cameron

    If you do not see AgeVisor Touch when you turn on the ID Scanner, the scanner may have mistakenly booted into the Android OS. If you have booted into Android the screen will look similar to the picture below.   If you see this screen, swipe down from the bar…

  • Imager Drivers for IDWedge Pro – m280

    • July 15, 2016
    • Cameron

    Post Description: How to install M280 image drivers if IDWedge Pro is scanning 2D barcodes properly, but does not recognize the image capture from the m280 (i.e. says USB Info Disconnected). This driver is especially important for x64 users. IDWedge Pro M280V1 Driver Link IDWedge Pro M280V2 Driver Link    …

  • AgeVisor 1.6 Installer

    • July 12, 2016
    • Cameron

    Download the file below and unzip to a folder on your PC: AgeVisor Installer 1.6 Follow the steps below to install the AgeVisor application to a PC: Extract AgeVisorInstaller.exe from AgeVisorInstaller_1.x.zip to a folder on your PC, run the installer. After installation, connect scanner to PC using USB cord Wait…

  • IDVisorPro 1.4.7.0 Update

    • July 1, 2016
    • Cameron

    The documentation provided below will show you how to upgrade your IDVisor software to the latest version.  Currently the latest version for the IDVisor Pro  is v1.4.7.0.  Click on the download link below for a copy of the software.  It is suggested to manually backup your IDVisor databases prior to…

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