IDWedge Pro crashes when launching Formulas

Issue: The IDWedge Pro application will try to open up Formulas but immediately crash after an attempt. No immediate error messages are shown but if you open Event Viewer to see why the application possibly crashed you will see similar errors like the ones below.

 

 

 

 

 

 

 

Application error shown in Event Viewer (1/2).

 

 

 

 

 

 

 

 

 

 

 

 

Application error shown in Event Viewer (2/2).

 

 

 

 

 

 

Cause: If the incorrect Microsoft SQLCE version is installed on a PC or Windows machine you have installed IDWedge Pro on, this will cause the IDWedge Pro application to crash when trying to launch the Formulas feature.

 

To discover the cause of the issue, navigate to the C:\Tokenworks\IDWedge_Pro directory. Scroll down while in the directory and look for the SQLCE dlls.

 

Right click on one of these dlls and go to Properties.

In Properties, click on the Details tab. This will show the SQLCE version of the dll.

You can see the File Version for the SQLCE dlls is 3.5.8080.0.

 

 We will now check the File Version of the SQLCE dlls installed on the PC.

To begin, navigate to C:\Program Files\Microsoft SQL Server Compact Edition.

In the directory you will see the folder with the version of SQLCE installed on the PC ex: v3.5.

Open this folder. You will see the same SQLCE dlls we saw in the IDWedge_Pro directory.

 

Right click one of these Dlls and go to Properties. In Properties select the Details tab. As you can see the File Version of these dlls are different.

This File Version shows as 3.5.5386.0.

Note: Navigate to C:\Program Files (x86)\Microsoft SQL Server Compact Edition. Follow the same steps above, you will also see these dlls have a different File Version as well.

 

Solution: Download and Install Microsoft SQL Server Compact 3.5 Service Pack 2.

Download link for Microsoft SQL Server Compact 3.5 Service Pack 2 – https://www.microsoft.com/en-us/download/details.aspx?id=5783

 

To correct this issue we will have to download and install Microsoft SQL Server Compact 3.5 Service Pack 2.

Download link for Microsoft SQL Server Compact 3.5 Service Pack 2 – https://www.microsoft.com/en-us/download/details.aspx?id=5783

Download and run the installation.

 

Extract the files to an easily accessible location such as the Desktop.

 

There will be two versions of the install that were extracted, an x86 and x64 version.

Run the x86 version first, after that install is complete, then run the x64 version.

 

After the install, navigate back  to C:\Program Files\Microsoft SQL Server Compact Edition\v3.5.

Check the File versions of one of the dlls. It should now show as v3.5.8080.0.

 

 

After confirming the File version of the dlls, run the IDWedgePro.exe again and try to open Formulas.

The Formulas feature should now open after installing Microsoft SQL Server Compact 3.5 Service Pack 2.

 

If after trying the following solution the IDWedge Pro application still crashes, please open a support ticket here.

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Posted in General Support, IDWedge Pro, Troubleshooting