• IDWedge Version 3.4.1

    New IDWedge version 3.4.1 software update:  Added support for M420 barcode scanner   Down the this file   IDWedge FormFiller 3.4.1-zip.exe    It is a zip file, so first unzip it. You’ll have an executable which requires a pass phrase to run.  Please call 800 574 5034 for the pass…

  • IDVisor Pro Advisor – Power Supply – Amazon USB Micro Alternative

    IDVisor Pro Service Advisor – Damage due to wrong power supply. We have discovered that client’s employees are mistakenly using non-5Volt power supplies with the IDVisor Pro.   In many establishments there are multiple devices which have the same power jack (radio charger, duplex scanners, credit card terminals, wireless phones, etc.)….

  • IDVisor Z22 Mobile MSR Touch 12Volt Power Supply on Amazon

    For those interested in buying a 12Volt 1Amp power supply compatible with IDVisor Z22 Mobile or IDVisor Z22 MSR or IDVisor Touch , here is a link to a product on Amazon. The power supply must be 12V DC – Center Positive with 1000 mA (1A) or more output.  The…

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  • Upgrading your IDVisor M310s Software to version 1.2.0.3

    IDVisor M310s Version 1.2.0.3 upgrade The documentation provided below will show you how to upgrade your IDVisor software to the latest version.   Click on the download link below for a copy of the software, unzip and then copy the CAB file to the m310s.  It is suggested to manually…

  • IDVisor Pro – How to Email Exception ID Log File to TokenWorks

    Exporting Raw Data from the IDVisorPro Exit the Application from the Home screen: Setup->Close Application (you will need the pin code 5678) Go to the My Device Icon and navigate to: Program Files->IDVisorPro->Log and look for the file: tkwk1 or tkwk2. Use the stylus or finger, press and hold on…

  • IDVisor Pro – Deleting All Customer Records

    How to delete all ID Data from IDVisorPro This procedure will explain the process of removing all Customer Records and Scanned Data from the IDVisorPro. The process is achieved by restoring a blank/empty database using the Database maintenance menu. This procedure assumes you know the pin codes that protect the…

  • IDvisor Pro repllog.exe Error – Cause and Fix

    Introduction This post details what causes the replllog.exe error and how to avoid. To avoid this error – DO NOT CHANGE THE DEFAULT CONFIGURATION OF IDVISOR PRO – DO NOT USE ACTIVE SYNC!  Instead use the “Storage Card for U Disk” option in the USB Control – see below. OK…

  • Memopad2CSV and Win8.1 x64 Win10 x64 Database Failure

    Memopad2CSV and Win8.1 x64 or Win10 x64 Database Failure If you see the message box that says “Database Failure” when running memopad2CSV on Win8.0,  Win8.1 or Win10 and its x64, then you probably need to install the Access Database engine. Windows x64 is missing a key component for processing memopad.mdb files using…

  • Errors in Windows 8 / 8.1 using Palm Desktop 6.2

    When installing the Palm Desktop on a Windows 8 or 8.1 you may come across some of the following errors with either installing the software and/or running the software. These are the some of the fixes we have found for these errors.   When installing the Palm desktop software, you…