• Unlocking Software Upgrades

    • June 7, 2019
    • anthony wayne

    How to unlock additional software upgrades on the IDVisor Smart or Smart Plus: The following details below provide instructions on how to unlock software upgrades for the IDVisor Smart app after they are purchased. Note: Before entering the code to unlock a particular feature the device will have to be…

  • How to Install IdentiFake

    • September 19, 2018
    • anthony wayne

    Download and Run the IDVisor Sentry + IdentiFake Installer Follow the Instructions Below   Once Activated you need to shutdown the service, then restart the service. Start IDVisor Sentry Default Pin Code is 5678 Now Navigate back to the home screen and Scan an ID in the M500. You may…

  • Problem: Unrecognized Barcode Format Error

    • December 13, 2017
    • anthony wayne

    Problem: Unrecognized Barcode Format error appears when scanning an ID. Solution: Verify that the Barcode Scanner is set to only read 2D barcodes. If other barcode formats are enabled, the above error message could appear. How to verify the Barcode Scan is set to only read 2D barcodes (PDF417): 1….

  • Problem: Unable To Change Time Zone on AgeVisor

    • July 17, 2017
    • anthony wayne

    Problem: Time Zone setting is “grayed out” and cannot be changed. . Cause: The time zone is set automatically based on the device’s Windows 10 settings. Solution: Adjust the time zone via the Windows settings. To change the Windows 10 Time Zone setting: Within the AgeVisor software go to – Help – then select Exit…

  • Wrong Age displayed – AgeVisor Touch/Contactless – How to Set Date/Time

    • March 13, 2017
    • anthony wayne

    Description: AgeVisor Touch or AgeVisor Contactless is displaying the incorrect time. This is causing the incorrect age to appear when a customer is scanned. Follow the instructions below to set the correct date & time on your device. Wrong Date and Time resulting in incorrect age calculation.     Step…

  • Upgrading from IDWedge to IDWedge Pro

    • May 11, 2016
    • anthony wayne

    An IDWedge can be easily upgraded to an IDWedge Pro by following these steps: Contact Tokenworks (800-574-5034 ext 1) and purchase IDWedge Pro software upgrade for $100 Download Software – IDWedge Pro 1.0.1.1 Install Software – Installation Guide Activate Software – Using the activation key provided by Tokenworks Use IDWedge…

  • Windows 10 Compatibility with AgeVisor, IDWedge, IDWedgePro.

    • April 5, 2016
    • anthony wayne

    The AgeVisor, IDWedge and IDWedgePro are all compatible with Windows 10. To ensure that the product works properly, please be sure to update the FDTI drivers. Here are the latest FDTI Drivers: http://www.ftdichip.com/Drivers/VCP.htm Click the “Available as a Setup executable” link to download the installer. It is vital that these…