Archives

WiFi Connectivity Issues “Authentication Problem”

When experiencing issues connecting to WiFi or receiving an “Authentication Problem” error message on your IDVisor Smart or Smart Plus. Please try the following troubleshooting steps below. Note: Before beginning any troubleshooting steps please try to log on to idscanner.us

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Posted in General Support, IDVisor Smart, Troubleshooting

AgeVisor Touch Does Not Power Up

If your AgeVisor Touch does not power up or is having any power issues please try these troubleshooting steps to address the issue: Note: Before beginning the troubleshooting steps please determine if your AgeVisor Touch is using a 12V or

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Posted in AgeVisor Touch, General Support, Troubleshooting

“DB Verification Failed” “Storage Card Directory Not Found”

Please follow these troubleshooting steps when encountering a DB Verification Error or Storage Card error on your IDVisor Pro. When this error occurs the program will continuously try to load the software but will fail to due a corrupt or

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Posted in General Support, IDVisor Pro

Troubleshooting CardVisor I, II, III, IV – BC Edge

Search the Problem Column for your problem and try the possible solutions. If you can’t find your problem or the solution does not work, give us a call at 800-574-5034. If just learning about the product, see the┬áCardVisor Quick Start

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Posted in General Support, Troubleshooting

Troubleshooting CardVisor I, II, III, IV – BC Pro

Search the Problem Column for your problem and try the possible solutions. If you can’t find your problem or the solution does not work, give us a call at 800-574-5034. If just learning about the product, see the┬áCardVisor Quick Start

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Posted in General Support, Troubleshooting

Troubleshooting CardVisor I, II, III, IV – BC

Search the Problem Column for your problem and try the possible solutions. If you can’t find your problem or the solution does not work, give us a call at 800-574-5034. Problem Possible Problem Possible Solution Unit does not power up

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Posted in General Support, Troubleshooting

Troubleshooting IDVisor Deluxe (or CardVisor I, II, III, IV)

Search the Problem Column for your problem and try the possible solutions. If you can’t find your problem or the solution does not work, give us a call at 800-574-5034. Problem Possible Problem Possible Solution Unit does not power up

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Posted in General Support, Troubleshooting

Troubleshooting IDVisor Z22 MSR

Search the Problem Column for your problem and try the possible solutions. If you can’t find your problem or the solution does not work, give us a call at 800-574-5034. Problem Possible Problem Possible Solution “Palm does not power up

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Posted in General Support, IDVisor Magnetic Stripe Reader (MSR), Troubleshooting

Troubleshooting Z22 Countertop

Search the Problem Column for your problem and try the possible solutions. If you can’t find your problem or the solution does not work, give us a call at 800-574-5034. Problem Possible Problem Possible Solution “Palm does not power up,

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Posted in General Support, IDVisor Countertop, Troubleshooting

Troubleshooting Z22 Mobile

Search the Problem Column for your problem and try the possible solutions. If you can’t find your problem or the solution does not work, give us a call at 800-574-5034. Problem Possible Problem Possible Solution “Palm does not power up,

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Posted in General Support, IDVisor Mobile, Troubleshooting