Sending TKWK files on M310 and M310s

How to send TKWK* files from IDVisor m310 or IDVisor M310s to TokenWorks Support At times, we may ask clients to send us some diagnostic files from the device to fix or update the software.  These directions detail the process

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Posted in IDVisor 310, IDVisor 310S, Troubleshooting

IDVisor Pro – How to Email Exception ID Log File to TokenWorks

Exporting Raw Data from the IDVisorPro Exit the Application from the Home screen: Setup->Close Application (you will need the pin code 5678) Go to the My Device Icon and navigate to: Program Files->IDVisorPro->Log and look for the file: tkwk1 or

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Posted in General Support, IDVisor Pro