Problem: Unable To Change Time Zone on AgeVisor

Problem: Time Zone setting is “grayed out” and cannot be changed. . Cause: The time zone is set automatically based on the device’s Windows 10 settings. Solution: Adjust the time zone via the Windows settings. To change the Windows 10 Time Zone

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

Problem: AgeVisor Touch Date & Time is Incorrect/Resets

Problem: AgeVisor Touch is displaying the incorrect time.  The time value resets every 20 or 30 minutes, even after being set correctly. Cause: The operating system (Windows 10) is attempting to set the time automatically but does not have a wifi

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Posted in AgeVisor Touch, General Support, Troubleshooting

Video: How to Set Date & Time on Computer (IDVisor Z22 Mobile & Countertop)


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Posted in General Support, Setup

How to Set Clock on IDVisor Z22 Mobile and CounterTop

If you see the wrong age being displayed on the IDVisor Z22 Mobile or Countertop (or any of our products), then the clock needs to be set.    See below on how to set clock on the Z22 CounterTop and Z22

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Posted in IDVisor Countertop, IDVisor Mobile, Setup