Video: Soft Reset Procedure (IDVisor Z22 Mobile & CounterTop) and Charging Battery (IDVisor Z22 Mobile)


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Posted in General Support, Troubleshooting

Alternate Soft Reset For Palm Z22

Recently a customer had an issue with their IDVisor Z22 Mobile. The Palm would start up, but then freeze at the grey Palm logo screen. After trying a soft reset over the phone (hold green powerbutton until grey logo comes

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Posted in IDVisor Countertop, IDVisor Mobile, Setup, Troubleshooting

How to Soft Reset IDVisor Z22 Mobile, MSR or CounterTop

Whenever the scanner seems to be misbehaving, try a soft reset. This will NOT delete the saved data in the scanner. It just resets the OS. Note, if you do NOT see the orange Palm Logo using the plastic stylus

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Posted in IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Setup, Troubleshooting