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Sending TKWK files on M310 and M310s

How to send TKWK* files from IDVisor m310 or IDVisor M310s to TokenWorks Support At times, we may ask clients to send us some diagnostic files from the device to fix or update the software.  These directions detail the process

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Posted in IDVisor 310, IDVisor 310S, Troubleshooting

Cleaning M310 / M260 / M280 Barcode Scanner

Background This document describes how to clean the barcode scanner on the m310, m260 and m280 that becomes slow or does not read at all. The 2D Bar Code scanner slot naturally collects the accumulated material  (dirt) on the surface

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Posted in IDVisor 310, IDVisor 310S, IDWedge BT, IDWedge M250, IDWedge M260, Setup, Troubleshooting

Upgrading your IDVisor M310s Software to version 1.2.0.3

IDVisor M310s Version 1.2.0.3 upgrade The documentation provided below will show you how to upgrade your IDVisor software to the latest version.   Click on the download link below for a copy of the software, unzip and then copy the

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Posted in Documentation, General Support, IDVisor 310S, Update

How to delete all data on IDVisor M310 / M310s

This method will clear all data saved in your scanners database. Step 1: Power on the scanner and plug the mini usb cable into the scanner. When the Windows Mobile(or Active Sync  for Windows XP) dialog  appears, select Connect without

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Posted in IDVisor 310, IDVisor 310S, IDVisor Touch, Troubleshooting

How to Load Firmware – Clean Boot M310S

This document describes how to clean boot m310S with firmware.   The m310S  does not have  a built in “hard reset” image which reloads the operating system.  So if a users deletes or overwrites system files (via file manager or

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Posted in Documentation, General Support, IDVisor 310S, Update

M310 and M310s Task Bar – Auto Hide

Task Bar – Auto Hide – Raising it The Task Bar on the M310 and M310s is set to auto- hide.  To make it re-appear, use a sharp stylus and hold it in the bottom left corner of the screen. 

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Posted in IDVisor 310, Troubleshooting