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Sending TKWK files on M310 and M310s

How to send TKWK* files from IDVisor m310 or IDVisor M310s to TokenWorks Support At times, we may ask clients to send us some diagnostic files from the device to fix or update the software.  These directions detail the process

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Posted in IDVisor 310, IDVisor 310S, Troubleshooting

IDVisor Touch m310 User Manual

IDVisor Touch M310 QuickStart Guide[rev 2] IDVisor Touch M310 Reference Manual [rev 1.1]

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Posted in Documentation, General Support, IDVisor 310, IDVisor 310S, Setup, Troubleshooting

Cleaning M310 / M260 / M280 Barcode Scanner

Background This document describes how to clean the barcode scanner on the m310, m260 and m280 that becomes slow or does not read at all. The 2D Bar Code scanner slot naturally collects the accumulated material  (dirt) on the surface

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Posted in IDVisor 310, IDVisor 310S, IDWedge BT, IDWedge M250, IDWedge M260, Setup, Troubleshooting

How to delete all data on IDVisor M310 / M310s

This method will clear all data saved in your scanners database. Step 1: Power on the scanner and plug the mini usb cable into the scanner. When the Windows Mobile(or Active Sync  for Windows XP) dialog  appears, select Connect without

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Posted in IDVisor 310, IDVisor 310S, IDVisor Touch, Troubleshooting

How to Synchronize Multi VIP/Banned List – IDVisor Touch / M310

Q: I have multiple clubs that I use the IDVisor 310. Over the course of the last year, we have banned specific people, I need to know how to transfer or add the banned list from one unit to the

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Posted in General Support, IDVisor 310, IDVisor Touch

Adding Custom Tags and Importing Tagged Customers for IDvisor Touch and m310

Adding Custom tags and importing Cardholders to IDVisorTouch This post describes how to import people into the vip/banned or tagging system with custom (user defined) tags.  This is a special version of the standard import process which uses the 7

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Posted in Documentation, General Support, IDVisor 310, IDVisor Touch

How to Load Firmware – Clean Boot M310

This document describes how to clean boot m310 with firmware.   Unlike most windows phone, there is no “hard reset” procedure which reloads the operating system.  So if a users deletes or overwrites system files (via file manager or using

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Posted in IDVisor 310, Manufacturing, Setup, Update

M310 and M310s Task Bar – Auto Hide

Task Bar – Auto Hide – Raising it The Task Bar on the M310 and M310s is set to auto- hide.  To make it re-appear, use a sharp stylus and hold it in the bottom left corner of the screen. 

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Posted in IDVisor 310, Troubleshooting

Active Sync – Mobile Device Center – M310 USB Driver

The M310 is a Windows CE device and requires either Active Sync for pre Vista or Mobile device  Center for Vista / Win 7 / 8 Most Win7 machines have Mobile device Center built in. If not, see http://support.microsoft.com/kb/931937 If

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Posted in IDVisor 310, Update

IDVisorTouch and IDVisorM310 Vip/Ban Setup

The following document describe how to create and import Vip/Ban lists for the IDVisorTouch and the IDVisor M310. Importing Banned VIP.pdf In special situations, customers may want to create new tags and import customers Please see this post for creating

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Posted in Documentation, IDVisor 310, IDVisor Touch, Setup