Archives

How To Check For Updates On IDVisor Smart/Smart Plus

Post Description: The contents of this post will instruct you how to update the IDVisor Smart app on your IDVisor Smart/Smart Plus device. Instructions: Follow the steps below in order to update your IDVisor Smart app to the latest version

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Create A Manual Entry

Post Description: This post provides instructions on how to create a Manual Entry on an IDVisor Smart or IDVisor Smart Plus. Step 1           Open the ID Scanner option in the IDVisor Smart app and select

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Upload Tag List On A IDVisor Smart/Smart Plus

Description: If you have list of customers that you would like to ban, make VIP, etc. You can upload a tag list on to your IDVisor Smart/Smart Plus. You can also upload existing tag lists from previous generation scanners if

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Posted in General Support, IDVisor Smart, Setup, Troubleshooting

On-Screen Keyboard not showing up on IDVisor Smart/Smart Plus

Please follow the troubleshooting steps below if you do not see the on-screen keyboard appear on your IDVisor Smart or Smart Plus.                         1) Swipe down on the screen

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Export Data From IDVisor Smart and IDVisor Smart Plus

Please follow the directions below in order to export data from the IDVisor Smart/Smart Plus through Manual or Wireless export.   Manual Export:         Select Setup from the Main Screen.              

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Posted in General Support, IDVisor Smart, Troubleshooting

Connecting to WiFi on IDVisor Smart and Smart Plus

Follow the steps below in order to connect your IDVisor Smart or Smart Plus to WiFi.   Select Setup.                 Select Wifi.                 Select your WiFi

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Posted in General Support, IDVisor Smart, Setup

WiFi Connectivity Issues “Authentication Problem”

When experiencing issues connecting to WiFi or receiving an “Authentication Problem” error message on your IDVisor Smart or Smart Plus. Please try the following troubleshooting steps below. Note: Before beginning any troubleshooting steps please try to log on to idscanner.us

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Posted in General Support, IDVisor Smart, Troubleshooting

IDVisor Smart, Smart Plus, Smart V2 Will Not Charge

If your IDVisor Smart, Smart Plus, or Smart V2 will not charge or you are experiencing charging issues with your device, please follow the troubleshooting steps below to correct the issue. With Charging Block and USB Cable If having issues

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Posted in General Support, IDVisor Smart, Troubleshooting

Problem: Unrecognized Barcode Format Error

Problem: Unrecognized Barcode Format error appears when scanning an ID. Solution: Verify that the Barcode Scanner is set to only read 2D barcodes. If other barcode formats are enabled, the above error message could appear. How to verify the Barcode

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Posted in General Support, IDVisor Smart, Troubleshooting