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How To Create A Manual Entry

Post Description: This post provides instructions on how to create a Manual Entry on an IDVisor Smart or IDVisor Smart Plus. Step 1           Open the ID Scanner option in the IDVisor Smart app and select

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Posted in General Support, IDVisor Smart, Troubleshooting

Age Will Not Display Correctly On IDVisor Smart Plus

Problem Description: Age will not display correctly on the screen.     Customer age is not displaying correctly after a scan. This issue may be caused by the font size on the device being set to the largest setting. Please

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Upload Tag List To IDVisor Smart/Smart Plus

Follow the directions provided to upload a tag list to your IDVisor Smart/IDVisor Smart Plus.   1. Create Tag List in Microsoft Excel. The column format should be as followed: Last Name, First Name, ID Number, Date of Birth (MMDDYYYY),

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Posted in General Support, IDVisor Smart, Setup, Troubleshooting

How To Delete Data Off IDVisor Smart/Smart Plus

Please follow the steps provided to delete data off your IDVisor Smart/Smart Plus.   1. From the IDVisor Smart home screen go to Setup.                   2. After entering the Setup Menu please

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Posted in General Support, IDVisor Smart, Troubleshooting

On-Screen Keyboard not showing up on IDVisor Smart/Smart Plus

Please follow the troubleshooting steps below if you do not see the on-screen keyboard appear on your IDVisor Smart or Smart Plus.                         1) Swipe down on the screen

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Export Data From IDVisor Smart and IDVisor Smart Plus

Please follow the directions below in order to export data from the IDVisor Smart/Smart Plus through Manual or Wireless export.   Manual Export:         Select Setup from the Main Screen.              

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Posted in General Support, IDVisor Smart, Troubleshooting

Connecting to WiFi on IDVisor Smart and Smart Plus

Follow the steps below in order to connect your IDVisor Smart or Smart Plus to WiFi.   Select Setup.                 Select Wifi.                 Select your WiFi

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Posted in General Support, IDVisor Smart, Setup

WiFi Connectivity Issues “Authentication Problem”

When experiencing issues connecting to WiFi or receiving an “Authentication Problem” error message on your IDVisor Smart or Smart Plus. Please try the following troubleshooting steps below. Note: Before beginning any troubleshooting steps please try to log on to idscanner.us

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Posted in General Support, IDVisor Smart, Troubleshooting