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How To Create A Manual Entry

Post Description: This post provides instructions on how to create a Manual Entry on an IDVisor Smart or IDVisor Smart Plus. Step 1           Open the ID Scanner option in the IDVisor Smart app and select

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Posted in General Support, IDVisor Smart, Troubleshooting

Age Will Not Display Correctly On IDVisor Smart Plus

Problem Description: Age will not display correctly on the screen.     Customer age is not displaying correctly after a scan. This issue may be caused by the font size on the device being set to the largest setting. Please

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Upload Tag List On A IDVisor Smart/Smart Plus

Description: If you have list of customers that you would like to ban, make VIP, etc. You can upload a tag list on to your IDVisor Smart/Smart Plus. You can also upload existing tag lists from previous generation scanners if

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Posted in General Support, IDVisor Smart, Setup, Troubleshooting

How To Delete Data Off IDVisor Smart/Smart Plus/Smart V2

Deleting Data off the IDVisor Smart, Smart Plus, and Smart V2 If your IDVisor Smart device is approaching full storage, you will need to clear data off of the device. This is important to keep the device performing at a

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Posted in General Support, IDVisor Smart, Troubleshooting

On-Screen Keyboard not showing up on IDVisor Smart/Smart Plus

Please follow the troubleshooting steps below if you do not see the on-screen keyboard appear on your IDVisor Smart or Smart Plus.                         1) Swipe down on the screen

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Export Data From IDVisor Smart, IDVisor Smart Plus, and IDVisor Smart V2

Exporting Data from IDVisor Smart/Smart Plus/Smart V2 The directions provided below explains how to export data from the IDVisor Smart, IDVisor Smart Plus and IDVisor Smart V2. There are two ways to export data off of your Smart device, Manual

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Posted in General Support, IDVisor Smart, Troubleshooting

How to connect to Wifi on the IDVisor Smart, IDVisor Smart Plus, and IDVisor Smart V2

Connecting to WiFi on IDVisor Smart, Smart Plus, and Smart V2 Although the Smart devices do not have to be connected to Wifi in order to function. It is important to know how connect your Smart to Wifi in order

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Posted in General Support, IDVisor Smart, Setup

WiFi Connectivity Issues “Authentication Problem”

When experiencing issues connecting to WiFi or receiving an “Authentication Problem” error message on your IDVisor Smart or Smart Plus. Please try the following troubleshooting steps below. Note: Before beginning any troubleshooting steps please try to log on to idscanner.us

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Posted in General Support, IDVisor Smart, Troubleshooting