IDentiFake Troubleshooting

Problem: IDentiFake M-150 or M500 scanner is not scanning or accepting any IDs. Not Accepting IDs: The motors will not automatically pull the card into the reader. Not Scanning IDs: The scanners pulls in the ID as normal but does

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Posted in General Support, IDentiFake, Troubleshooting

Identifake Window Becomes Smaller When Scanning An ID

Problem Description: Identifake window becomes smaller when an ID is scanned. Window will appear to resize itself multiple times. To correct this issue please follow the directions provided below.   Step 1           Right click on

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Posted in IDentiFake, Troubleshooting

F1500 LED Status

The F1500 document scanner has two LED status indicators on the front left side. The top LED1 indicates the USB status (scan ready) and the bottom LED2 indicates the power status. The following table describes what each LED color/state indicates.

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Posted in IDentiFake