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Problem: Unrecognized Barcode Format Error

Problem: Unrecognized Barcode Format error appears when scanning an ID. Solution: Verify that the Barcode Scanner is set to only read 2D barcodes. If other barcode formats are enabled, the above error message could appear. How to verify the Barcode

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Posted in General Support, IDVisor Smart, Troubleshooting

ID Visor Touch – File Store Error – Corrupt SD Card – Fix

If your Touch unit is giving a file store error message or something similar, you can fix it yourself with this 20 minute procedure. This message tends to appear due to the SD card having corrupt files on it and

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Posted in General Support, IDVisor Touch, Setup, Troubleshooting, Update