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Power Supply – AgeVisor Touch

Replacement AgeVisor Touch Power Supply Lost or Damaged your AgeVisor Touch Power Supply? Here are some recommended power supplies on Amazon that we’ve reviewed and/or tested that you can purchase to replace a misplaced or damaged AgeVisor Touch Power Supply.

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Posted in AgeVisor Touch, General Support, Troubleshooting

How To Export Data on AgeVisor Touch

Please follow directions below on how to Export Data on an AgeVisor Touch. 1) From the Main Screen go to Data.                       2) On the Data screen you will select

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

AgeVisor Touch Does Not Power Up

If your AgeVisor Touch does not power up or is having any power issues please try these troubleshooting steps to address the issue: Note: Before beginning the troubleshooting steps please determine if your AgeVisor Touch is using a 12V or

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Posted in AgeVisor Touch, General Support, Troubleshooting

Error: “Scanner Problem, Check FM420 Connection status”

If the AgeVisor Touch is not scanning properly, please first follow the instructions in the following link: Problem: AgeVisor Touch beeps, but does not display data If you received an error, while following the steps above, stating : “Scanner Problem,

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Problem: AgeVisor Touch beeps, but does not display data

Problem: When scanning a 2D barcode, the scanner beeps, but the data is not being displayed. Possible Cause: This could be caused by the scanner not connecting when the application starts up Solution: Set the scanner to automatically connect on

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Posted in AgeVisor Touch, Troubleshooting

How to fix a broken update on AgeVisor Touch, AgeVisor, IDWedgePro, IDVisor Sentry

Problems with automatic software updates If your Tokenworks application (AgeVisor, AgeVisorTouch, IDWedgePro, IDVisor Sentry) fails to update properly and has any of the below issues: Appears to be stuck Broken Shows a black screen window that opens for a short

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Posted in AgeVisor, AgeVisor Touch, General Support, IDVisor Sentry, IDWedge Pro, Troubleshooting