Archives

Power Supply – AgeVisor Touch

Replacement AgeVisor Touch Power Supply Lost or Damaged your AgeVisor Touch Power Supply? Here are some recommended power supplies on Amazon that we’ve reviewed and/or tested that you can purchase to replace a misplaced or damaged AgeVisor Touch Power Supply.

Tagged with: , , , , ,
Posted in AgeVisor Touch, General Support, Troubleshooting

How To Export Data on AgeVisor Touch

Please follow directions below on how to Export Data on an AgeVisor Touch. 1) From the Main Screen go to Data.                       2) On the Data screen you will select

Tagged with: , , , , , , , ,
Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

AgeVisor Touch Does Not Power Up

Follow the troubleshooting steps provided below when you are having trouble powering on your AgeVisor Touch. Note: Before beginning troubleshooting steps please determine if your AgeVisor Touch is using a 12V or 5V power supply by viewing the images below.

Tagged with: , , , , , , ,
Posted in AgeVisor Touch, General Support, Troubleshooting

Error: “Scanner Problem, Check FM420 Connection status”

If the AgeVisor Touch is not scanning properly, please first follow the instructions in the following link: Problem: AgeVisor Touch beeps, but does not display data If you received an error, while following the steps above, stating : “Scanner Problem,

Tagged with: , ,
Posted in AgeVisor Touch

Problem: AgeVisor Touch beeps, but does not display data

Problem: When scanning a 2D barcode, the scanner beeps, but the data is not being displayed. Possible Cause: This could be caused by the scanner not connecting when the application starts up Solution: Set the scanner to automatically connect on

Tagged with:
Posted in AgeVisor Touch, Troubleshooting

How to fix a broken update on AgeVisor Touch, AgeVisor or IDWedgePro

Problems with automatic software updates If your application fails to update properly (AgeVisor, AgeVisorTouch, IDWedgePro, IDVisor Sentry ) and appears to be stuck or broken, exit the app and follow these steps: Using Windows Explorer, locate the hidden folder: C:\ProgramData\0100812D3FEA5A5A

Tagged with: , , , , ,
Posted in AgeVisor, AgeVisor Touch, General Support, IDWedge Pro, Troubleshooting