Archives

How To Upload Tag List On AgeVisor Touch/AgeVisor POS

Description: If you have list of customers that you would like to ban, make VIP, etc. You can upload a tag list on to your AgeVisor Touch/AgeVisor POS. You can also upload existing tag lists from previous generation scanners if

Tagged with: , , , , ,
Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

Power Supply – AgeVisor Touch

Replacement AgeVisor Touch Power Supply Lost or Damaged your AgeVisor Touch Power Supply? Here are some recommended power supplies on Amazon that we’ve reviewed and/or tested that you can purchase to replace a misplaced or damaged AgeVisor Touch Power Supply.

Tagged with: , , , , ,
Posted in AgeVisor Touch, General Support, Troubleshooting

How To Export Data on AgeVisor Touch

Please follow directions below on how to Export Data on an AgeVisor Touch. 1) From the Main Screen go to Data.                       2) On the Data screen you will select

Tagged with: , , , , , , , ,
Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

AgeVisor Touch Does Not Power Up

If your AgeVisor Touch does not power up or is having any power issues please try these troubleshooting steps to address the issue: Note: Before beginning the troubleshooting steps please determine if your AgeVisor Touch is using a 12V or

Tagged with: , , , , , , ,
Posted in AgeVisor Touch, General Support, Troubleshooting

Error: “Scanner Problem, Check FM420 Connection status”

If the AgeVisor Touch is not scanning properly, please first follow the instructions in the following link: Problem: AgeVisor Touch beeps, but does not display data If you received an error, while following the steps above, stating : “Scanner Problem,

Tagged with: , ,
Posted in AgeVisor Touch

Problem: AgeVisor Touch Date & Time is Incorrect/Resets

Problem: AgeVisor Touch is displaying the incorrect time.  The time value resets every 20 or 30 minutes, even after being set correctly. Cause: The operating system (Windows 10) is attempting to set the time automatically but does not have a wifi

Tagged with: , , ,
Posted in AgeVisor Touch, General Support, Troubleshooting

How to fix a broken update on AgeVisor Touch, AgeVisor, IDWedgePro, IDVisor Sentry

Problems with automatic software updates If your Tokenworks application (AgeVisor, AgeVisorTouch, IDWedgePro, IDVisor Sentry) fails to update properly and has any of the below issues: Appears to be stuck Broken Shows a black screen window that opens for a short

Tagged with: , , , , , , , , , , , ,
Posted in AgeVisor, AgeVisor Touch, General Support, IDVisor Sentry, IDWedge Pro, Troubleshooting