Windows Recovery Screen When Booting Up AgeVisor Touch

Problem: When powering on your AgeVisor Touch, you are taken to a blue Windows recovery screen as shown below. When trying to press any of the options shown on the screen the touchscreen does not respond. This issue typically occurs

Posted in AgeVisor Touch, General Support, Troubleshooting Tagged with: , , ,

How To Access IDWedgeKB Flash Drive Mode On Mac

Accessing Flash Drive Mode on an IDWedgeKB using a Mac The IDWedgeKB is compatible with a Mac OS as a scanner. However, the Flash Drive mode of the IDWedgeKB is only accessible using a Windows OS. Being able to access

Posted in General Support, IDWedge KB Tagged with: , , ,

Accessory: Holster Options for IDVisor Smart (V1, V2, and Plus)

Holsters for ID Scanners As a bouncer, security guard, or waiter moving around a venue you need to have your hands free in order to perform various tasks. But at the same time, you’re also looking to keep your ID

Posted in IDVisor Smart

“Unsuccessful Scan” Message When Trying To Read Passport

Problem Description: When trying to use the Passport feature, the passport reader opens then immediately closes and gives you an error message saying “Unsuccessful Scan”.           “Unsuccessful Scan” error message when pressing the “Passport” button.  

Posted in General Support, IDVisor Smart, Troubleshooting Tagged with: , , , ,

How to fix Invalid Release ID message box

If a customer reports that a TokenWorks application is posting an Invalid Release ID, as seen below: The entire message might be one of the following: Invalid server Release ID or Invalid Client Release ID This message box is generated

Posted in AgeVisor, Troubleshooting

IDWedgeKB Demo Web page

UPDATE: Now supporting Internet Explorer Version 11 — in addition to the previously and still supported latest versions of: Microsoft Edge, Mozilla FireFox, and Google Chrome Normally, almost any web page will work with IDWedgeKB, but, it would require that

Posted in Development, Documentation, IDWedge KB

Date and Time Does Not Change In AgeVisor Touch Application

Problem: The Date and/or Time is showing incorrectly on your AgeVisor Touch, but the updated Date and/or Time will not save or the time stays incorrect after changing to correct time. Example: Incorrect time shown. The correct time is 11:03

Posted in AgeVisor Touch, General Support, Troubleshooting Tagged with: , ,

IDVisor Smart V2 Will Not Connect To Computer

If your IDVisor Smart V2 is having the following connection issues when connected to your computer: Red LED is on but device does not appear on computer. Device does not show “internal storage device” when connected.       Red

Posted in General Support, IDVisor Smart, Troubleshooting Tagged with: , , ,

IDVisor Smart V2 Cannot Update

If your IDVisor Smart V2 cannot complete an update or nothing happens when pressing “Install”.  Follow the directions below to complete the update.         Problem: “Nothing” happens when clicking on Install.            

Posted in General Support, IDVisor Smart, Troubleshooting Tagged with: , ,

IDWedgeKB Firmware Update 3.2

How to update IDWedgeKB to Firmware 3.1   Download the update file –IDWedgeKB_3.2.zip Download the IDWedgeKB User manual (V3.2 firmware) –IDWedgeKB-Users-Guide-Version-1.18.pdf Download IDWedgeKB Firmware upgrade procedure (same as shown below)  Upgrading-IDWedgeKB-Firmware.pdf Instructions repeated from  – Upgrading-IDWedgeKB-Firmware.pdf Unzip the update file

Posted in IDWedge KB, Update Tagged with: ,