Tobacco Age 21 How To Adjust Age Threshold

The FDA raised the minimum age for sale of tobacco to 21 years on 12/20/2019. This post details how to adjust the age threshold on our products.

Posted in AgeVisor Touch, General Support, IDVisor Smart

IDWedgeKB Firmware Update – Notification Email List

  Thank you for Signing Up IDWedgeKB Firmware Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name  1,false,1,Company Name,2 First

Posted in IDWedge KB, Update

IDWedgeBT Firmware Update – Notification Email List

  Thank you for Signing Up IDWedgeBT Firmware Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name  1,false,1,Company Name,2 First

Posted in IDWedge BT, Update

AgeVisor Software Update – Notification Email List

  Thank you for Signing Up AgeVisor Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name  1,false,1,Company Name,2 First

Posted in AgeVisor, Update

IDWedgePro Software Update – Notification Email List

  Thank you for Signing Up IDWedgePro Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name  1,false,1,Company Name,2 First

Posted in IDWedge Pro, Update

IDVisor Sentry Software Update – Notification Email List

  Thank you for Signing Up IDVisor Sentry Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name  1,false,1,Company Name,2

Posted in IDVisor Sentry, Update

IDVisor Smart & Smart Plus Software Update – Notification Email List

  Thank you for Signing Up IDVisor Smart & Smart Plus Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company

Posted in IDVisor Smart, Update

IDentiFake & IDentiFake Plus Software Update – Notification Email List

  Thank you for Signing Up IDentiFake & IDentiFake Plus Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name 

Posted in IDentiFake, Update

AgeVisor Touch Software Update – Notification Email List

  Thank you for Signing Up AgeVisor Touch Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name  1,false,1,Company Name,2

Posted in AgeVisor Touch, Update

IDVisor Countertop Manuals

IDVisor Countertop Quick Start Guide [Rev 1] IDVisor Hardware User Manual [Rev 1.1] IDVisor Software User Manual [v5.5]

Posted in Documentation, General Support, IDVisor Countertop, Setup

IDVisor Mobile Manuals

IDVisor Mobile Quick Start Guide [Rev 1] IDVisor Hardware User Manual [Rev 1.1] IDVisor Software User Manual [v5.5]

Posted in Documentation, General Support, IDVisor Mobile, Setup

IDWedge Version 3.3

New IDWedge version 3.3 software update: This version adds new fields  Country and 2nd address.  Also adds option for first name initial (this is in addition to middle name initial). Parsing fixes  – Fix New Mexico 2013 Magnetic Stripe –

Posted in IDWedge, IDWedge M250, IDWedge M260, Update Tagged with: , ,

ID Visor Touch – File Store Error – Corrupt SD Card – Fix

If your Touch unit is giving a file store error message or something similar, you can fix it yourself with this 20 minute procedure. This message tends to appear due to the SD card having corrupt files on it and

Posted in General Support, IDVisor Touch, Setup, Troubleshooting, Update Tagged with: , , , , , , ,

Installing Palm Desktop Software

NOTE: to install the Palm Desktop software, you must be logged into the PC as an Administrator and to use the Palm Desktop, you must be logged into the PC with the SAME Administrative user name. Determine version of the

Posted in General Support, IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Troubleshooting, Update Tagged with: , , , , ,

IDWedge Formula Error – Unable To Send Keys

Problem: Customer had an IDWedge that was not filling out info. Instead it would give an error message saying: “Formula Problem: Unable to SendKeys”. The IDWedge would fill out the form in IDWedge without a problem, but once program was

Posted in IDWedge Tagged with: , ,

IDVisor Z22 Software Update – 4.72 and Procedure

IDVisor Z22 Software Update – Version 4.72 CardVisorZ22_4.72    (Note: Zip file – download and unzip -> cardvisor_4.72.prc which gets installed on scanner) Above is a link to the most recent version of software for the IDVisor Z22 Mobile and CounterTop

Posted in IDVisor Countertop, IDVisor Mobile, Update Tagged with: , , , ,

How to Set the Clock on the IDVisor Touch (Old and New Software)

If the clock on the IDVisor Touch ID Scanner is not set, then the scanner will prompt you to set the date and time before it will allow you to use the age verification software. This is done because the

Posted in IDVisor Touch, Setup Tagged with: , ,

Sample PDF417 2D barcodes

Sample 2D Barcodes Sample barcodes

Posted in General Support Tagged with: , , , ,

Installing Palm USB 64-Bit Driver For Palm Desktop On 64-Bit version of Windows OS

If you are having trouble hotsyncing your Z22 ID scanner, it may be because you are using a 64bit windows operating system.   The Palm Desktop software is compatible with 64bit operating systems, but the USB hotsync drivers supplied with the

Posted in IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Setup, Update Tagged with: , , , , , , , ,

Palm 64bit Win 7 USB driver

64 bit USB Windows Driver for Palm/Garnet OS Updated On 3/2/2012 12:00 Version 1.0 Views 34728 Category Drivers License Aceeca Software License Win 7 USB driver 64 bit zip file Here is a zip file for the USB driver Palm

Posted in IDVisor Countertop, IDVisor Mobile, Update Tagged with: , , , , , , ,

IDVisor Z22 Software Version 4.60

Here is a download link to the CardVisorZ22_4.60 Software.

Posted in IDVisor Countertop, IDVisor Mobile, Update Tagged with: , ,

IDWedge Pro Installer 1.0.3.7

This is the full version of the IDWedge Pro software. You can use it in demo-mode without an activation code for 30 days/30 executions. Please contact us for an activation code.  Do not update your code with this Installer, because

Posted in IDWedge Pro, Update Tagged with:

How To Report A Scan To Tokenworks on the Identifake

Reporting a Scan to Tokenworks If you’re having an issue with a particular ID or know an ID is valid but is being reported as Fake by our Identifake system, you can report the scan to Tokenworks to investigate what

Posted in General Support, IDentiFake Tagged with: ,

IDWedgeBT HID Bluetooth Keyboard Application Updater 3.7

The IDWedgeBT Application Updater requires a special programming cable and a PC with a serial port, or a USB->Serial adapter.   The application has on screen instructions on how to perform the update. The quick guide contains screen shots of the

Posted in IDWedge BT, Update Tagged with:

IDWedgeBT SPP Application Updater 3.2

The IDWedgeBT Application Updater requires a special programming cable, and a PC with a serial port, or a USB->Serial adapter.   The application has on screen instructions on how to perform the update. The quick guide contains screen shots of the

Posted in IDWedge BT, Update Tagged with:

IDWedgeBT Keyboard Application Updater 2.7

The IDWedgeBT Keyboard Application Updater requires a special programming cable.  The application has on screen instructions on how to perform the update. The quick guide contains screen shots of the procedure. IDWedgeBT-Application-Upgrade-Quick-Guide-Rev-2.0 Download the archive below and extract/unzip to a

Posted in IDWedge BT, Update Tagged with:

IDWedgeKB Firmware Update 3.4

How to update IDWedgeKB to Firmware 3.4 Download the update file –IDWedgeKB_3.4.zip Download the IDWedgeKB User manual (V3.4 firmware) – IDWedgeKB-Users-Guide-Version-1.20.pdf Download IDWedgeKB Firmware upgrade procedure (same as shown below)  Upgrading-IDWedgeKB-Firmware.pdf Instructions repeated from  – Upgrading-IDWedgeKB-Firmware.pdf Unzip the update file

Posted in IDWedge KB, Manufacturing, Update Tagged with:

SoftwarKey ServerParser 4.1.0.1 -Asp.net compatible – beta

This post is no longer valid, the Correct SDK is available on the SOLO server.  All Links are dead This archive contains the ServerParserSDK demo app, with the DLLs recompiled to v 4.1.0.1 The following files are now at version

Posted in Development, DL Parsing Scanner, Troubleshooting

How To Enable Location Checking on AgeVisor/AgeVisor Touch

Location Checking on AgeVisor and AgeVisor Touch What is Location Checking? Location Checking allows you to import whitelisted locations allowed at your business. They can include any combination of Address, City, State, or Zipcode. After a customer’s ID is scanned,

Posted in AgeVisor, AgeVisor Touch, General Support Tagged with: , , ,

IDWedgeKB Firmware Update 3.3

How to update IDWedgeKB to Firmware 3.3 Download the update file – IDWedgeKB_3.3.zip Download the IDWedgeKB User manual (V3.3 firmware) – IDWedgeKB-Users-Guide-Version-1.19.pdf Download IDWedgeKB Firmware upgrade procedure (same as shown below)  Upgrading-IDWedgeKB-Firmware.pdf Instructions repeated from  – Upgrading-IDWedgeKB-Firmware.pdf Unzip the update

Posted in IDWedge KB, Update Tagged with:

IDWedge Pro crashes when launching Formulas

Issue: The IDWedge Pro application will try to open up Formulas but immediately crash after an attempt. No immediate error messages are shown but if you open Event Viewer to see why the application possibly crashed you will see similar

Posted in General Support, IDWedge Pro, Troubleshooting Tagged with: , ,