This post contains instruction and the program you will need to to run the ServerParser key diagnostic.
You will have to download this file:
and follow these instructions:
How-to-run-the-Key-Diagnostic.pdf
Summary:
Download both files.
Unzip the Ekag20nt.zip to Ekag20nt.exe and copy it to a directory that you can locate via the command prompt.
Following the instruction in the document: How to run the Key Diagnostic.pdf
Paste a command into the command prompt, open in the directory that contains Ekag20nt.exe, and run it,
this will generate a *.dag file in your Documents folder.
Then zip the *.dag file and e-mail to [email protected] and cc to [email protected]
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