ServerParser Key Diagnostics

This post contains instruction and the program you will need to to run the ServerParser key diagnostic.

You will have to download this file:

Ekag20nt.zip

and follow these instructions:

How-to-run-the-Key-Diagnostic.pdf

Summary:

Download both files.

Unzip the Ekag20nt.zip to Ekag20nt.exe  and copy it to a directory that you can locate via the command prompt.

Following the instruction in the document: How to run the Key Diagnostic.pdf

Paste a command into the command prompt, open in the directory that contains  Ekag20nt.exe, and run it,

this will generate a *.dag file in your Documents folder.

Then zip the *.dag file and e-mail to [email protected] and cc to [email protected]

 

Posted in DL Parsing Scanner, General Support, Troubleshooting