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Your one stop shop for user manuals & software User Manuals IDVisor Software Manual (January 2010) ListMaker User Manual Version 1.2 (May 2010)  Explains installation and use of ListMaker Software for VIP/Banned list Software These programs come on the White CD but

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Posted in General Support, IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Update

Sales Literature

IDVisor Z22 Mobile Brochure IDVisor Z22 CounterTop Brochure

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Posted in General Support, IDVisor Countertop, IDVisor Mobile

Power Supply – IDVisor Z22 Mobile or IDVisor Z22 MSR

If you’ve lost your IDVisor Z22 power supply, here is one which we recommend available on Amazon for less than $6.00 You’ll need one that is 12 Volts DC (Direct Current), center positive (this means the inside part of the

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Posted in IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Troubleshooting

IDVisor Z22 Software Update – 4.72 and Procedure

IDVisor Z22 Software Update – Version 4.72 CardVisorZ22_4.72    (Note: Zip file – download and unzip -> cardvisor_4.72.prc which gets installed on scanner) Above is a link to the most recent version of software for the IDVisor Z22 Mobile and CounterTop

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Posted in IDVisor Countertop, IDVisor Mobile, Update

MAC OS versions compatible with PalmDesktop Z22

The Palm Desktop software, which is used to sync with MAC computers, works with version 10.1.2 up to 10.5 (leopard).  In version 10.6 (snow leopard), Apple dropped support for the Palm sync software. which continues support for syncing on later

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Posted in Documentation, IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Manufacturing, Update

Installing Palm USB 64-Bit Driver For Palm Desktop On 64-Bit version of Windows OS

If you are having trouble hotsyncing your Z22 ID scanner, it may be because you are using a 64bit windows operating system.   The Palm Desktop software is compatible with 64bit operating systems, but the USB hotsync drivers supplied with the

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Posted in IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Setup, Update

IDVisor Z22 Software Version 4.60

Here is a download link to the CardVisorZ22_4.60 Software.

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Posted in IDVisor Countertop, IDVisor Mobile, Update

Alternate Soft Reset For Palm Z22

Recently a customer had an issue with their IDVisor Z22 Mobile. The Palm would start up, but then freeze at the grey Palm logo screen. After trying a soft reset over the phone (hold green powerbutton until grey logo comes

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Posted in IDVisor Countertop, IDVisor Mobile, Setup, Troubleshooting

How to Soft Reset IDVisor Z22 Mobile, MSR or CounterTop

Whenever the scanner seems to be misbehaving, try a soft reset. This will NOT delete the saved data in the scanner. It just resets the OS. Note, if you do NOT see the orange Palm Logo using the plastic stylus

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Posted in IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Setup, Troubleshooting

How to Set Clock on IDVisor Z22 Mobile and CounterTop

If you see the wrong age being displayed on the IDVisor Z22 Mobile or Countertop (or any of our products), then the clock needs to be set.    See below on how to set clock on the Z22 CounterTop and Z22

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Posted in IDVisor Countertop, IDVisor Mobile, Setup