Problem Description: IDWedge BT not recognized as USB keyboard, unknown device. See picture below:
1.) UnPlug and replug non working unit into same USB port on PC. – it might get recognized properly.
2.) Plug non working unit into different USB port on PC. – it might be the USB port or driver issues with that USB port
If there are multiple units available.
1.) Try cable from working unit on this computer – it might be a bad cable
2.) Plug working unit into this computer – this will determine if it’s the scanner or the PC
3.) Plug non working unit with cable into another computer. Does the problem move with the non-working unit? If the problem moves to new PC, then it’s the scanner. If the problem goes away, then there is something about the original PC