Problem: AgeVisor Touch Date & Time is Incorrect/Resets

Problem: AgeVisor Touch is displaying the incorrect time.  The time value resets every 20 or 30 minutes, even after being set correctly.

Cause: The operating system (Windows 10) is attempting to set the time automatically but does not have a wifi connection available.

Solution: Disable the “Automatically Set Time & Date” Windows Setting


From within the AgeVisor Touch Application

Go to “Help”

Click Exit App

Enter the passphrase – Default value shown

Click the Start Menu

Click Settings

Click Time & Language

Click Date & Time

Turn OFF “Set Time Automatically” – Adjust the date and time to today’s date

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Posted in AgeVisor Touch, General Support, Troubleshooting