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How To Set Grandfather Clause On The AgeVisor Touch/AgeVisor POS

As more and more States implement a Grandfather Clause for tobacco, we have developed a feature within the AgeVisor Touch/AgeVisor POS software to enable a Grandfather Clause. Please follow the instructions below to enable the Grandfather Clause feature on your

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Posted in AgeVisor, AgeVisor Touch, General Support, Setup, Troubleshooting

IDVisorSentry Updater troubleshooter

The IDVisorSentry Updater may sometimes not run properly.  This post will help you troubleshoot the problem and resolve the issue. You can use this procedure to re-run the updater, after it has successfully been downloaded, using the in-app feature: Help->Updates.

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Posted in General Support, IDVisor Sentry, Troubleshooting, Update

How To Set Grandfather Clause On The IDVisor Smart/Smart Plus

As more and more States implement a Grandfather Clause for tobacco we have developed a feature within the IDVisor Smart/Smart Plus app to enable a Grandfather Clause. Please follow the instructions below to enable the Grandfather Clause feature on your

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Posted in General Support, IDVisor Smart, Setup, Troubleshooting, Update

IDWedgePro WCF Installing Certificates into Browser

IDWedgePro has a feature called WCF mode, which allows scanned data to be transmitted over a local port to a web page. To use the Secure Socket Layer (https) you will need to install a certificate in your browser, or

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Posted in General Support, IDVisor Pro

AgeVisor Touch User Manual and Quick Start Guide

Below are latest versions of the AgeVisor Touch User Manual and Quick Start Guide in PDF format. Click on link to view guide.  AgeVisor Touch User Manual AgeVisorTouch Quick Start Guide 

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Posted in Administration, AgeVisor Touch, Documentation, General Support, Troubleshooting

IDVisor Sync Software Update – Notification Email List

  Thank you for Signing Up IDVisor Sync Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name  1,false,1,Company Name,2

Posted in General Support, Update

IDentiFake AssureID Red X

Problem: Scanner NOT accepting Cards. Background:  When the AssureID icon is not running, the F1500 and F5000 motorized scanners will not accept or recognize a card insertion. In other words, the motors will not automatically pull the card into the

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Posted in General Support, IDentiFake

F1500 Cleaning Schedule and Process

F1500 Two Sided ID Cleaning Regularly scheduled cleaning of the scanner is recommended to ensure that the device feeds documents smoothly and delivers good quality images. The following components require cleaning according to the specified maintenance schedule:   Cleaning Schedule

Posted in General Support, IDentiFake

can’t upload Zip files?

Uploading Zip Files Don’t upload Zip files using the image block in the new Guttenberg post editor in WordPress. If you try to use the image editor, then you’ll see an error message like this.          

Posted in General Support

Instructions on how to make Tokenworks software load at PC startup

Post Description: Explains how to load Tokenworks software such as AgeVisor, IDWedge Pro, and Sentry at startup. For this guide AgeVisor will be used as an example. Note: For PCs with more than one profile, this operation should be done as

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Posted in AgeVisor, General Support, IDWedge Pro, Setup, Troubleshooting