Archives

WiFi Connectivity Issues “Authentication Problem”

When experiencing issues connecting to WiFi or receiving an “Authentication Problem” error message on your IDVisor Smart or Smart Plus. Please try the following troubleshooting steps below. Note: Before beginning any troubleshooting steps please try to log on to idscanner.us

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Posted in General Support, IDVisor Smart, Troubleshooting

AgeVisor Touch Does Not Power Up

Follow the troubleshooting steps provided below when you are having trouble powering on your AgeVisor Touch. Note: Before beginning troubleshooting steps please determine if your AgeVisor Touch is using a 12V or 5V power supply by viewing the images below.

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Posted in AgeVisor Touch, General Support, Troubleshooting

Problem Charging IDVisor Smart or Smart Plus

Please follow the provided troubleshooting steps when experiencing problems charging your IDVisor Smart or Smart Plus With Micro USB Cable If having issues charging with the micro usb cable provided with your Smart or Smart Plus: 1. Ensure the cable

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Posted in General Support, IDVisor Smart, Troubleshooting

Eleckey Key Engines

Below is an archive that contains two versions of the Ekag20nt.exe key detection engine.  the two version are: V2.8 which is the currently deployed version of TokenWorks apps and parser. and V2.9 which is the next version of code that

Posted in Development, DL Parsing Scanner, Troubleshooting

IDWedge Pro: Backing Up and Restoring Formulas

How to Backup/Restore Formulas for IDWedgePro This post will guide you on how to backup/restore your formulas you created in the IDWedge Pro program. It also guides M280 users on how to backup their Scanned Images.   Step 1: From

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Posted in IDWedge Pro, Setup, Troubleshooting

Activation Error: The request failed with the error message Authentication Required

If you are receiving the following error message when trying to activate our software (IDWedge Pro, AgeVisor, IDVisor Sentry, IDVisor Sync) it may be caused by a firewall or security feature on your PC. To bypass this error message you

Posted in AgeVisor, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Setup, Troubleshooting

M260 DL Parsing Scanner Diagnostic

The M260 Diagnostic application is a tool you can use to diagnose, troubleshoot and correct problems with the M250, M260, M280 scanners, a.k.a. eseek scanner, that is used in the IDWedge or IDWedgePro applications or DL Parsing Scanner SDK. This

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Posted in DL Parsing Scanner, General Support, Manufacturing, Troubleshooting

How to submit an Anti-Virus False Positive to Symantec/Norton

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Symantec suite of products, including Norton Anti-Virus. The TokenWorks apps are installed on the C: drive: C:\Tokenworks\IDVisorSentry C:\Tokenworks\IDVisorSyncConsole C:\Tokenworks\IDWedgePro C:\Tokenworks\AgeVisor C:\Tokenworks\AgeVisorTouch use one

Posted in AgeVisor, AgeVisor Touch, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

How to add an exclusion to Windows Defender (Win10)

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Windows Defender anti-virus software.  To stop these false positives, you can add and exclusion to Defender, and this should stop the false positive

Posted in AgeVisor, AgeVisor Touch, General Support, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

Problem: Unrecognized Barcode Format Error

Problem: Unrecognized Barcode Format error appears when scanning an ID. Solution: Verify that the Barcode Scanner is set to only read 2D barcodes. If other barcode formats are enabled, the above error message could appear. How to verify the Barcode

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Posted in General Support, IDVisor Smart, Troubleshooting