Archives

Power Supply – AgeVisor Touch

Here are some recommended power supplies on Amazon that we’ve reviewed and/or tested that you can purchase to replace a misplaced or damaged AgeVisor Touch Power Supply. NOTE: If you are having issues powering on your AgeVisor Touch please see

Tagged with: , , , , ,
Posted in AgeVisor Touch, General Support, Troubleshooting

IDWedgeKB Programming Tutorial Video

Follow the steps provided in the video for instructions on how to program an IDWedgeKB to work with your form.     If after attempting these steps you are still unable to program the IDWedgeKB to work with your form

Tagged with: , , , ,
Posted in General Support, IDWedge KB, Setup, Troubleshooting

On-Screen Keyboard not showing up on IDVisor Smart/Smart Plus

Please follow the troubleshooting steps below if you do not see the on-screen keyboard appear on your IDVisor Smart or Smart Plus.                         1) Swipe down on the screen

Tagged with: , , , , , , ,
Posted in General Support, IDVisor Smart, Troubleshooting

How To Export Data on AgeVisor Touch

Please follow directions below on how to Export Data on an AgeVisor Touch. 1) From the Main Screen go to Data.                       2) On the Data screen you will select

Tagged with: , , , , , , , ,
Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

How To Export Data From IDVisor Smart and IDVisor Smart Plus

Please follow the directions below in order to export data from the IDVisor Smart/Smart Plus through Manual or Wireless export.   Manual Export: 1) Select Setup from the Main Screen.   2) Select Database from list of options.   3)

Tagged with: , , , , , , ,
Posted in General Support, IDVisor Smart, Troubleshooting

WiFi Connectivity Issues “Authentication Problem”

When experiencing issues connecting to WiFi or receiving an “Authentication Problem” error message on your IDVisor Smart or Smart Plus. Please try the following troubleshooting steps below. Note: Before beginning any troubleshooting steps please try to log on to idscanner.us

Tagged with: , , , , , , ,
Posted in General Support, IDVisor Smart, Troubleshooting

AgeVisor Touch Does Not Power Up

Follow the troubleshooting steps provided below when you are having trouble powering on your AgeVisor Touch. Note: Before beginning troubleshooting steps please determine if your AgeVisor Touch is using a 12V or 5V power supply by viewing the images below.

Tagged with: , , , , , , ,
Posted in AgeVisor Touch, General Support, Troubleshooting

Problem Charging IDVisor Smart or Smart Plus

Please follow the provided troubleshooting steps when experiencing problems charging your IDVisor Smart or Smart Plus With Micro USB Cable If having issues charging with the micro usb cable provided with your Smart or Smart Plus: 1. Ensure the cable

Tagged with: , , , , , , ,
Posted in General Support, IDVisor Smart, Troubleshooting

Eleckey Key Engines

Below is an archive that contains two versions of the Ekag20nt.exe key detection engine.  the two version are: V2.8 which is the currently deployed version of TokenWorks apps and parser. and V2.9 which is the next version of code that

Posted in Development, DL Parsing Scanner, Troubleshooting

IDWedge Pro: Backing Up and Restoring Formulas

How to Backup/Restore Formulas for IDWedgePro This post will guide you on how to backup/restore your formulas you created in the IDWedge Pro program. It also guides M280 users on how to backup their Scanned Images.   Step 1: From

Tagged with: , , , , , , , ,
Posted in IDWedge Pro, Setup, Troubleshooting