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ID Scanner for Mac OS X with Node.js / Web Forms / IDWedgeKB

This post will take you from the initial setup of your local Mac OS X development environment to getting your ID scanner (IDWedgeKB) working in serial port mode with a web form, and everything in between. Ultimately, it will provide

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Posted in IDWedge KB, News, Setup, Troubleshooting

How To Work with IDWedgeKB in Serial Port Mode on Mac OS X

As you may know (hence why you may have arrived on this page) accomplishing the above is not as straightforward as it is on a Windows computer, for instance; it’s certainly not as “plug and play”, so to speak. Below

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Posted in General Support, IDWedge KB, Troubleshooting

Windows Recovery Screen When Booting Up AgeVisor Touch

Problem: When powering on your AgeVisor Touch, you are taken to a blue Windows recovery screen as shown below. When trying to press any of the options shown on the screen the touchscreen does not respond. This issue typically occurs

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Posted in AgeVisor Touch, General Support, Troubleshooting

“Unsuccessful Scan” Message When Trying To Read Passport

Problem Description: When trying to use the Passport feature, the passport reader opens then immediately closes and gives you an error message saying “Unsuccessful Scan”.           “Unsuccessful Scan” error message when pressing the “Passport” button.  

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Posted in General Support, IDVisor Smart, Troubleshooting

How to fix Invalid Release ID message box

If a customer reports that a TokenWorks application is posting an Invalid Release ID, as seen below: The entire message might be one of the following: Invalid server Release ID or Invalid Client Release ID This message box is generated

Posted in AgeVisor, Troubleshooting

Date and Time Does Not Change In AgeVisor Touch Application

Problem: The Date and/or Time is showing incorrectly on your AgeVisor Touch, but the updated Date and/or Time will not save or the time stays incorrect after changing to correct time. Example: Incorrect time shown. The correct time is 11:03

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Posted in AgeVisor Touch, General Support, Troubleshooting

IDVisor Smart V2 Will Not Connect To Computer

If your IDVisor Smart V2 is having the following connection issues when connected to your computer: Red LED is on but device does not appear on computer. Device does not show “internal storage device” when connected.       Red

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Posted in General Support, IDVisor Smart, Troubleshooting

IDVisor Smart V2 Cannot Update

If your IDVisor Smart V2 cannot complete an update or nothing happens when pressing “Install”.  Follow the directions below to complete the update.         Problem: “Nothing” happens when clicking on Install.            

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Posted in General Support, IDVisor Smart, Troubleshooting

IDParser Server Key Utilities

The Server version of IDParser DLLs uses a Key system to control the licensing of the product. Download this archive for the key utilities and the users manual on how to use them: ServerParser-Key-Utility.zip Note: There is one utility called:

Posted in DL Parsing Scanner, Troubleshooting

How To Check For Updates On IDVisor Smart/Smart Plus

Post Description: The contents of this post will instruct you how to update the IDVisor Smart app on your IDVisor Smart/Smart Plus device. Instructions: Follow the steps below in order to update your IDVisor Smart app to the latest version

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Posted in General Support, IDVisor Smart, Troubleshooting