Archives

IDVisor Smart V2 Will Not Connect To Computer

If your IDVisor Smart V2 is having the following connection issues when connected to your computer: Red LED is on but device does not appear on computer. Device does not show “internal storage device” when connected.       Red

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Posted in General Support, IDVisor Smart, Troubleshooting

IDVisor Smart V2 Cannot Update

If your IDVisor Smart V2 cannot complete an update or nothing happens when pressing “Install”.  Follow the directions below to complete the update.         Problem: “Nothing” happens when clicking on Install.            

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Posted in General Support, IDVisor Smart, Troubleshooting

IDParser Server Key Utilities

The Server version of IDParser DLLs uses a Key system to control the licensing of the product. Download this archive for the key utilities and the users manual on how to use them: ServerParser-Key-Utility.zip Note: There is one utility called:

Posted in DL Parsing Scanner, Troubleshooting

How To Check For Updates On IDVisor Smart/Smart Plus

Post Description: The contents of this post will instruct you how to update the IDVisor Smart app on your IDVisor Smart/Smart Plus device. Instructions: Follow the steps below in order to update your IDVisor Smart app to the latest version

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Posted in General Support, IDVisor Smart, Troubleshooting

IDWedgePro Unresponsive In System Tray

The IDWedgePro app is designed to run in the background with minimal user actions, once the formulas have been entered.  When IDWedgePro is running in the background, there will be an icon in the tray with a menu that can

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Posted in General Support, IDWedge Pro, Troubleshooting

How To Connect To WiFi On AgeVisor Touch

Description: This post will instruct you on how to connect your AgeVisor Touch to WiFi. Connecting to WiFi is only necessary when trying to update the software on your AgeVisor Touch. To stay up to date on all AgeVisor Touch

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Posted in AgeVisor Touch, General Support, Troubleshooting

How To Upload Tag List On AgeVisor Touch/AgeVisor POS

Description: If you have list of customers that you would like to ban, make VIP, etc. You can upload a tag list on to your AgeVisor Touch/AgeVisor POS. You can also upload existing tag lists from previous generation scanners if

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

IDentiFake Scanner Will Not Scan Or Accept IDs

Problem: IDentiFake M-150 or M500 scanner is not scanning or accepting any IDs. Not Accepting IDs: The motors will not automatically pull the card into the reader. Not Scanning IDs: The scanners pulls in the ID as normal but does

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Posted in General Support, IDentiFake, Troubleshooting

How To Set Grandfather Clause On The AgeVisor Touch/AgeVisor POS

As more and more States implement a Grandfather Clause for tobacco, we have developed a feature within the AgeVisor Touch/AgeVisor POS software to enable a Grandfather Clause. Please follow the instructions below to enable the Grandfather Clause feature on your

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Posted in AgeVisor, AgeVisor Touch, General Support, Setup, Troubleshooting

IDVisorSentry Updater troubleshooter

The IDVisorSentry Updater may sometimes not run properly.  This post will help you troubleshoot the problem and resolve the issue. You can use this procedure to re-run the updater, after it has successfully been downloaded, using the in-app feature: Help->Updates.

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Posted in General Support, IDVisor Sentry, Troubleshooting, Update