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IDVisor Smart Plus Not Reading Age On The Screen (Only Showing An OK Alert)

Problem Description: IDVisor Smart Plus only showing an OK alert but will not display age.       IDVisor Smart Plus only showing scan results but will not display the age. This is due to the display size being set

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Posted in General Support, IDVisor Smart, Troubleshooting

Age Will Not Display Correctly On IDVisor Smart Plus

Problem Description: Age will not display correctly on the screen.     Customer age is not displaying correctly after a scan. This issue may be caused by the font size on the device being set to the largest setting. Please

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Upload Tag List To IDVisor Smart/Smart Plus

Follow the directions provided to upload a tag list to your IDVisor Smart/IDVisor Smart Plus.   1. Create Tag List in Microsoft Excel. The column format should be as followed: Last Name, First Name, ID Number, Date of Birth (MMDDYYYY),

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Posted in General Support, IDVisor Smart, Setup, Troubleshooting

ServerParser Key Diagnostics

This post contains instruction and the program you will need to to run the ServerParser key diagnostic. You will have to download this file: Ekag20nt.zip and follow these instructions: How-to-run-the-Key-Diagnostic.pdf Summary: Download both files. Unzip the Ekag20nt.zip to Ekag20nt.exe  and

Posted in DL Parsing Scanner, General Support, Troubleshooting

How To Delete Data Off IDVisor Smart/Smart Plus

Please follow the steps provided to delete data off your IDVisor Smart/Smart Plus.   1. From the IDVisor Smart home screen go to Setup.                   2. After entering the Setup Menu please

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Posted in General Support, IDVisor Smart, Troubleshooting

Power Supply – AgeVisor Touch

Replacement AgeVisor Touch Power Supply Lost or Damaged your AgeVisor Touch Power Supply? Here are some recommended power supplies on Amazon that we’ve reviewed and/or tested that you can purchase to replace a misplaced or damaged AgeVisor Touch Power Supply.

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Posted in AgeVisor Touch, General Support, Troubleshooting

IDWedgeKB Programming Tutorial Video

Follow the steps provided in the video for instructions on how to program an IDWedgeKB to work with your form.     If after attempting these steps you are still unable to program the IDWedgeKB to work with your form

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Posted in General Support, IDWedge KB, Setup, Troubleshooting

On-Screen Keyboard not showing up on IDVisor Smart/Smart Plus

Please follow the troubleshooting steps below if you do not see the on-screen keyboard appear on your IDVisor Smart or Smart Plus.                         1) Swipe down on the screen

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Export Data on AgeVisor Touch

Please follow directions below on how to Export Data on an AgeVisor Touch. 1) From the Main Screen go to Data.                       2) On the Data screen you will select

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

How To Export Data From IDVisor Smart and IDVisor Smart Plus

Please follow the directions below in order to export data from the IDVisor Smart/Smart Plus through Manual or Wireless export.   Manual Export: 1) Select Setup from the Main Screen.   2) Select Database from list of options.   3)

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Posted in General Support, IDVisor Smart, Troubleshooting