IDWedge Pro: Backing Up and Restoring Formulas

How to Backup/Restore Formulas for IDWedgePro This post will guide you on how to backup/restore your formulas you created in the IDWedge Pro program. It also guides M280 users on how to backup their Scanned Images.   Step 1: From

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Posted in IDWedge Pro, Setup, Troubleshooting

Activation Error: The request failed with the error message Authentication Required

If you are receiving the following error message when trying to activate our software (IDWedge Pro, AgeVisor, IDVisor Sentry, IDVisor Sync) it may be caused by a firewall or security feature on your PC. To bypass this error message you

Posted in AgeVisor, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Setup, Troubleshooting

M260 DL Parsing Scanner Diagnostic

The M260 Diagnostic application is a tool you can use to diagnose, troubleshoot and correct problems with the M250, M260, M280 scanners, a.k.a. eseek scanner, that is used in the IDWedge or IDWedgePro applications or DL Parsing Scanner SDK. This

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Posted in DL Parsing Scanner, General Support, Manufacturing, Troubleshooting

How to submit an Anti-Virus False Positive to Symantec/Norton

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Symantec suite of products, including Norton Anti-Virus. The TokenWorks apps are installed on the C: drive: C:\Tokenworks\IDVisorSentry C:\Tokenworks\IDVisorSyncConsole C:\Tokenworks\IDWedgePro C:\Tokenworks\AgeVisor C:\Tokenworks\AgeVisorTouch use one

Posted in AgeVisor, AgeVisor Touch, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

How to add an exclusion to Windows Defender (Win10)

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Windows Defender anti-virus software.  To stop these false positives, you can add and exclusion to Defender, and this should stop the false positive

Posted in AgeVisor, AgeVisor Touch, General Support, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

Problem: Unrecognized Barcode Format Error

Problem: Unrecognized Barcode Format error appears when scanning an ID. Solution: Verify that the Barcode Scanner is set to only read 2D barcodes. If other barcode formats are enabled, the above error message could appear. How to verify the Barcode

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Posted in General Support, IDVisor Smart, Troubleshooting

Protected: M280 Scanner Busy

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Posted in Development, General Support, Troubleshooting

How to backup and restore IDwedgePro formulas

How to backup formula files before re-install the IDwedgePro software. There are two cases. IDWedgePro is still operating properly on the target machine. IDWedgePro is not working properly, but the SuperIDWedge.sdf file can be accessed in the C:\tokenworks\idwedgepro directory. Instruction

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Posted in Documentation, General Support, IDWedge Pro, Troubleshooting

Problem: Unable To Change Time Zone on AgeVisor

Problem: Time Zone setting is “grayed out” and cannot be changed. . Cause: The time zone is set automatically based on the device’s Windows 10 settings. Solution: Adjust the time zone via the Windows settings. To change the Windows 10 Time Zone

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

Problem: AgeVisor Touch beeps, but does not display data

Problem: When scanning a 2D barcode, the scanner beeps, but the data is not being displayed. Possible Cause: This could be caused by the scanner not connecting when the application starts up Solution: Set the scanner to automatically connect on

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Posted in AgeVisor Touch, Troubleshooting