Archives

Activation Error: The request failed with the error message Authentication Required

If you are receiving the following error message when trying to activate our software (IDWedge Pro, AgeVisor, IDVisor Sentry, IDVisor Sync) it may be caused by a firewall or security feature on your PC. To bypass this error message you

Posted in AgeVisor, IDVisor Sentry, IDVisorSyncConsole, IDWedge Pro, Setup, Troubleshooting

IDWedge Pro Installer 1.0.2.6

This is the full version of the IDWedge Pro software. You can use it in demo-mode without an activation code for 30 days/30 executions. Please contact us for an activation code.  Do not update your code with this Installer, because

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Posted in IDWedge Pro, Update

How to submit an Anti-Virus False Positive to Symantec/Norton

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Symantec suite of products, including Norton Anti-Virus. The TokenWorks apps are installed on the C: drive: C:\Tokenworks\IDVisorSentry C:\Tokenworks\IDVisorSyncConsole C:\Tokenworks\IDWedgePro C:\Tokenworks\AgeVisor C:\Tokenworks\AgeVisorTouch use one

Posted in AgeVisor, AgeVisor Touch, IDVisor Sentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

How to add an exclusion to Windows Defender (Win10)

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Windows Defender anti-virus software.  To stop these false positives, you can add and exclusion to Defender, and this should stop the false positive

Posted in AgeVisor, AgeVisor Touch, General Support, IDVisor Sentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

IDWedge Pro Installer 1.0.2.5

This is the full version of the IDWedge Pro software. You can use it in demo-mode without an activation code for 30 days/30 executions. Please contact us for an activation code.  Do not update your code with this Installer, because

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Posted in IDWedge Pro, Update

IDWedgePro version 1.0.2.5 beta test updater

The installer below contains 2 files: IDWedgePro.exe and IDWedgePro Help.chm This version of code has the M280 scanner brightness feature and new WCF logic This post is for demonstration and testing, it is not a formal release of IDWedgePro. Download

Posted in IDWedge Pro

IDWedge Pro Installer 1.0.2.4

This is the full version of the IDWedge Pro software. You can use it in demo-mode without an activation code for 30 days/30 executions. Please contact us for an activation code.  Do not update your code with this Installer, because

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Posted in IDWedge Pro, Update

How to backup and restore IDwedgePro formulas

How to backup formula files before re-install the IDwedgePro software. There are two cases. IDWedgePro is still operating properly on the target machine. IDWedgePro is not working properly, but the SuperIDWedge.sdf file can be accessed in the C:\tokenworks\idwedgepro directory. Instruction

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Posted in Documentation, General Support, IDWedge Pro, Troubleshooting

IDWedge Pro Installer 1.0.2.3

This is the full version of the IDWedge Pro software. You can use it in demo-mode without an activation code for 30 days/30 executions. Please contact us for an activation code.  Do not update your code with this Installer, because

Posted in IDWedge Pro, Update

IDWedge Pro Installer 1.0.2.2

This is the full version of the IDWedge Pro software. You can use it in demo-mode without an activation code for 30 days/30 executions. Please contact us for an activation code.  Do not update your code with this Installer, because

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Posted in IDWedge Pro, Update