Archives

Activation Error: The request failed with the error message Authentication Required

If you are receiving the following error message when trying to activate our software (IDWedge Pro, AgeVisor, IDVisor Sentry, IDVisor Sync) it may be caused by a firewall or security feature on your PC. To bypass this error message you

Posted in AgeVisor, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Setup, Troubleshooting

IDVisorSentry Installer 1.0.0.8

The IDVisorSentry Desktop application is available for download at the link below: IDVisorSentry-Installer-1.0.0.8.zip Once you have downloaded the file to a folder on your PC, extract the IDVisorSentry Installer 1.0.0.x.exe and run the installer. you will see a driver installer

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Posted in IDVisorSentry, Update

IDVisorSentry Installer 1.0.0.7

The IDVisorSentry Desktop application is available for download at the link below: IDVisorSentry-Installer-1.0.0.7.zip Once you have downloaded the file to a folder on your PC, extract the IDVisorSentry Installer 1.0.0.x.exe and run the installer. you will see a driver installer

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Posted in IDVisorSentry, Update

How to submit an Anti-Virus False Positive to Symantec/Norton

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Symantec suite of products, including Norton Anti-Virus. The TokenWorks apps are installed on the C: drive: C:\Tokenworks\IDVisorSentry C:\Tokenworks\IDVisorSyncConsole C:\Tokenworks\IDWedgePro C:\Tokenworks\AgeVisor C:\Tokenworks\AgeVisorTouch use one

Posted in AgeVisor, AgeVisor Touch, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

How to add an exclusion to Windows Defender (Win10)

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Windows Defender anti-virus software.  To stop these false positives, you can add and exclusion to Defender, and this should stop the false positive

Posted in AgeVisor, AgeVisor Touch, General Support, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

IDVisorSentry Installer 1.0.0.6

The IDVisorSentry Desktop application is available for download at the link below: IDVisorSentry-Installer-1.0.0.6.zip Once you have downloaded the file to a folder on your PC, extract the IDVisorSentry Installer 1.0.0.x.exe and run the installer. you will see a driver installer

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Posted in IDVisorSentry, Setup, Update

IDVisorSentry Installer 1.0.0.5

The IDVisorSentry Desktop application is available for download at the link below: IDVisorSentry-Installer-1.0.0.5.zip Changes to 1.0.0.5 include: New GUI, add In/Out feature and Vehicle feature, disable pin code on search. Once you have downloaded the file to a folder on

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Posted in IDVisorSentry, Setup, Update

IDVisorSentry Installer 1.0.0.4

The IDVisorSentry Desktop application is available for download at the link below: IDVisorSentry-Installer_1.0.0.4.zip Changes to 1.0.0.4 include: improve GUI and performance of CR5400 scanner, add the form filler feature   Once you have downloaded the file to a folder on

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Posted in IDVisorSentry, Setup, Update

IDVisorSentry Installer 1.0.0.2

The IDVisorSentry Desktop application is available for download at the link below: IDVisorSentry-Installer-1.0.0.2.zip Once you have downloaded the file to a folder on your PC, extract the IDVisorSentry Installer 1.0.0.2.exe and run the installer. you will see a driver installer

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Posted in IDVisorSentry, Update

IDVisorSentry Installer 1.0.0.1

IDVisorSentry is now at version 1.0.0.1, the change involves updating the updshlc.xml index file used to control the update process and merges some external DLLs into the EXE.  Current users at 1.0.0.0 must manually install the update. For new users:

Posted in IDVisorSentry, Update