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IDVisor Z22 Mobile MSR Touch 12Volt Power Supply on Amazon

For those interested in buying a 12Volt 1Amp power supply compatible with IDVisor Z22 Mobile or IDVisor Z22 MSR or IDVisor Touch , here is a link to a product on Amazon. The power supply must be 12V DC –

Posted in General Support, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, IDVisor Touch

How to delete all data on IDVisor M310 / M310s

This method will clear all data saved in your scanners database. Step 1: Power on the scanner and plug the mini usb cable into the scanner. When the Windows Mobile(or Active Sync  for Windows XP) dialog  appears, select Connect without

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Posted in IDVisor 310, IDVisor 310S, IDVisor Touch, Troubleshooting

IDVisor Touch – Out of Memory Exceptions

This problem is due to older software on the IDVisor Touch – the latest version is 1.1.0.3 and can be downloaded here. If you are receiving a “File Store Error” or Corrupt SD card Error please see this post here.

Posted in IDVisor Touch, Troubleshooting

Exporting Data from IDVisor Touch

Exporting Data from IDVisorTouch   There are two files available for export on the scanner, customer.csv and IDScanner.csv. Both files are in Comma Separated Value (CSV) format and can be viewed with a spreadsheet application like MS Excel. The customer.csv

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Posted in Documentation, General Support, IDVisor Touch

How to Synchronize Multi VIP/Banned List – IDVisor Touch / M310

Q: I have multiple clubs that I use the IDVisor 310. Over the course of the last year, we have banned specific people, I need to know how to transfer or add the banned list from one unit to the

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Posted in General Support, IDVisor 310, IDVisor Touch

Adding Custom Tags and Importing Tagged Customers for IDvisor Touch and m310

Adding Custom tags and importing Cardholders to IDVisorTouch This post describes how to import people into the vip/banned or tagging system with custom (user defined) tags.  This is a special version of the standard import process which uses the 7

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Posted in Documentation, General Support, IDVisor 310, IDVisor Touch

ID Visor Touch – File Store Error – Corrupt SD Card – Fix

If your Touch unit is giving a file store error message or something similar, you can fix it yourself with this 20 minute procedure. This message tends to appear due to the SD card having corrupt files on it and

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Posted in General Support, IDVisor Touch, Setup, Troubleshooting, Update

IDVisor Touch 1.1.0.3 SD Card Image and Installation guide Software Update

This is the latest version of IDVisor Touch application software and the Installation Guide. Download the SD card image archive and extract it to a folder on your PC. Follow the instructions in the Installation Guide. Installation Guide: IDVisorTouch Installation

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Posted in IDVisor Touch, Update

How to Set the Clock on the IDVisor Touch (Old and New Software)

If the clock on the IDVisor Touch ID Scanner is not set, then the scanner will prompt you to set the date and time before it will allow you to use the age verification software. This is done because the

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Posted in IDVisor Touch, Setup

IDVisorTouch 1.0.8.3 SD card Image and Re-Installation Guide

This is the latest version of IDVisorTouch application software and the Installation Guide. Download the SD card image archive and extract it to a folder on your PC. Follow the instructions in the Installation Guide. Installation Guide: IDVisorTouch Installation Guide.pdf

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Posted in IDVisor Touch, Manufacturing