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How to Use Google’s Find My Device on a Web Browser

How to Use Google’s Find My Device on a Web Browser The following instructions provide a step by step tutorial on how to access and use the features of Google’s Find My Device on a Web Browser. These features will

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Posted in General Support, IDVisor Smart

How to Install Google’s Find My Device app on an IDVisor Smart, Smart V2, and Smart Plus

How to Install Google’s Find My Device app on an IDVisor Smart, Smart V2, and Smart Plus The following instructions provide a step by step tutorial on how to install Google Play Protect’s “Find My Device” feature on an IDVisor

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Posted in General Support, IDVisor Smart

Tobacco Age 21 How To Adjust Age Threshold

The FDA raised the minimum age for sale of tobacco to 21 years on 12/20/2019. This post details how to adjust the age threshold on our products.

Posted in AgeVisor Touch, General Support, IDVisor Smart

Accessory: Holster Options for IDVisor Smart (V1, V2, and Plus)

Holsters for ID Scanners As a bouncer, security guard, or waiter moving around a venue you need to have your hands free in order to perform various tasks. But at the same time, you’re also looking to keep your ID

Posted in IDVisor Smart

“Unsuccessful Scan” Message When Trying To Read Passport

Problem Description: When trying to use the Passport feature, the passport reader opens then immediately closes and gives you an error message saying “Unsuccessful Scan”.           “Unsuccessful Scan” error message when pressing the “Passport” button.  

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Posted in General Support, IDVisor Smart, Troubleshooting

IDVisor Smart V2 Will Not Connect To Computer

If your IDVisor Smart V2 is having the following connection issues when connected to your computer: Red LED is on but device does not appear on computer. Device does not show “internal storage device” when connected.       Red

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Posted in General Support, IDVisor Smart, Troubleshooting

IDVisor Smart V2 Cannot Update

If your IDVisor Smart V2 cannot complete an update or nothing happens when pressing “Install”.  Follow the directions below to complete the update.         Problem: “Nothing” happens when clicking on Install.            

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Check For Updates On IDVisor Smart/Smart Plus

Post Description: The contents of this post will instruct you how to update the IDVisor Smart app on your IDVisor Smart/Smart Plus device. Instructions: Follow the steps below in order to update your IDVisor Smart app to the latest version

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Set Grandfather Clause On The IDVisor Smart/Smart Plus

As more and more States implement a Grandfather Clause for tobacco we have developed a feature within the IDVisor Smart/Smart Plus app to enable a Grandfather Clause. Please follow the instructions below to enable the Grandfather Clause feature on your

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Posted in General Support, IDVisor Smart, Setup, Troubleshooting, Update