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Accessory: Holster Options for IDVisor Smart (V1, V2, and Plus)

Holsters for ID Scanners As a bouncer, security guard, or waiter moving around a venue you need to have your hands free in order to perform various tasks. But at the same time, you’re also looking to keep your ID

Posted in IDVisor Smart

“Unsuccessful Scan” Message When Trying To Read Passport

Problem Description: When trying to use the Passport feature, the passport reader opens then immediately closes and gives you an error message saying “Unsuccessful Scan”.           “Unsuccessful Scan” error message when pressing the “Passport” button.  

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Posted in General Support, IDVisor Smart, Troubleshooting

IDVisor Smart V2 Will Not Connect To Computer

If your IDVisor Smart V2 is having the following connection issues when connected to your computer: Red LED is on but device does not appear on computer. Device does not show “internal storage device” when connected.       Red

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Posted in General Support, IDVisor Smart, Troubleshooting

IDVisor Smart V2 Cannot Update

If your IDVisor Smart V2 cannot complete an update or nothing happens when pressing “Install”.  Follow the directions below to complete the update.         Problem: “Nothing” happens when clicking on Install.            

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Check For Updates On IDVisor Smart/Smart Plus

Post Description: The contents of this post will instruct you how to update the IDVisor Smart app on your IDVisor Smart/Smart Plus device. Instructions: Follow the steps below in order to update your IDVisor Smart app to the latest version

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Set Grandfather Clause On The IDVisor Smart/Smart Plus

As more and more States implement a Grandfather Clause for tobacco we have developed a feature within the IDVisor Smart/Smart Plus app to enable a Grandfather Clause. Please follow the instructions below to enable the Grandfather Clause feature on your

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Posted in General Support, IDVisor Smart, Setup, Troubleshooting, Update

Unlocking Software Upgrades

How to unlock additional software upgrades on the IDVisor Smart or Smart Plus: Connect to WiFi Navigate to: Home Help About Enter Code Enter the unlock code and press enter (Code Provided by TokenWorks) If key is accurate you will

Posted in IDVisor Smart

IDVisor Smart & Smart Plus Software Update – Notification Email List

  Thank you for Signing Up IDVisor Smart & Smart Plus Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company

Posted in IDVisor Smart, Update

How To Create A Manual Entry

Post Description: This post provides instructions on how to create a Manual Entry on an IDVisor Smart or IDVisor Smart Plus. Step 1           Open the ID Scanner option in the IDVisor Smart app and select

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Posted in General Support, IDVisor Smart, Troubleshooting

Device Not Showing Age On The Screen (Only Showing An OK Alert)

Problem Description: IDVisor Smart Plus only showing an OK alert but will not display age.       IDVisor Smart Plus only showing scan results but will not display the age. This is due to the display size being set

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Posted in General Support, IDVisor Smart, Troubleshooting