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Connecting to WiFi on IDVisor Smart and Smart Plus

Follow the steps below in order to connect your IDVisor Smart or Smart Plus to WiFi.   Select Setup.                 Select Wifi.                 Select your WiFi

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Posted in General Support, IDVisor Smart, Setup

WiFi Connectivity Issues “Authentication Problem”

When experiencing issues connecting to WiFi or receiving an “Authentication Problem” error message on your IDVisor Smart or Smart Plus. Please try the following troubleshooting steps below. Note: Before beginning any troubleshooting steps please try to log on to idscanner.us

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Posted in General Support, IDVisor Smart, Troubleshooting

Problem Charging IDVisor Smart or Smart Plus

Please follow the provided troubleshooting steps when experiencing problems charging your IDVisor Smart or Smart Plus With Micro USB Cable If having issues charging with the micro usb cable provided with your Smart or Smart Plus: 1. Ensure the cable

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Posted in General Support, IDVisor Smart, Troubleshooting

Error: IDVisor Smart fails to launch

This could be an issue with a corrupted database. If this is the first time launching the software, navigate to the File Manager app and then go to the Phone Storage (Or Internal shared storage) -> Documents -> IDVisor Smart

Posted in IDVisor Smart

Problem: Unrecognized Barcode Format Error

Problem: Unrecognized Barcode Format error appears when scanning an ID. Solution: Verify that the Barcode Scanner is set to only read 2D barcodes. If other barcode formats are enabled, the above error message could appear. How to verify the Barcode

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Posted in General Support, IDVisor Smart, Troubleshooting

Importing a Tag List onto the IDVisor Smart

There is a feature in the IDVisor Smart that allows you to import a list of names you would like to tag. You can do this by creating a spreadsheet file named ‘Banned_VIP.csv’ and placing it on the Device. Below

Posted in IDVisor Smart

IDVisor Smart User Manuals

Quick Start Guide: IDVisor Smart Quick Start (DOC) IDVisor Smart Quick Start (PDF) User Manual: IDVisor Smart User Manual (DOC) IDVisor Smart User Manual (PDF)

Posted in Documentation, General Support, IDVisor Smart