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IDVisor Pro 1.4.8.2 Update

The documentation provided below will show you how to upgrade your IDVisor software to the latest version.  Currently the latest version for the IDVisor Pro  is v1.4.8.2.  Click on the download link below for a copy of the software.  It

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Problem: “Scanner not charging in standing base station”

Problem: The IDVisor Pro scanner does not charge when in the standing base station. (IDVisor Pro in standing base station. Left light indicate unit is charging. The left light will turn off when fully charged.) Steps to Diagnose: 1. Check

Posted in IDVisor Pro, Troubleshooting

Importing Tagged List into IDVisor Pro

There is a feature in the IDVisor Pro that allows you to import a list of names you would like to tag. You can do this by creating a spreadsheet file named ‘Banned_VIP.csv’ and placing it on the SD Card

Posted in General Support, IDVisor Pro

IDVisorPro 1.4.7.5 Update

The documentation provided below will show you how to upgrade your IDVisor software to the latest version.  Currently the latest version for the IDVisor Pro  is v1.4.7.0.  Click on the download link below for a copy of the software.  It

Posted in IDVisor Pro

IDVisorPro 1.4.7.0 Update

The documentation provided below will show you how to upgrade your IDVisor software to the latest version.  Currently the latest version for the IDVisor Pro  is v1.4.7.0.  Click on the download link below for a copy of the software.  It

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IDVisorPro 1.4.5.5 Update

The documentation provided below will show you how to upgrade your IDVisor software to the latest version.  Currently the latest version for the IDVisor PRo  is v1.4.5.5.  Click on the download link below for a copy of the software.  It

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IDVisor Pro 1.4.5.4 Update

The documentation provided below will show you how to upgrade your IDVisor software to the latest version.  Currently the latest version for the IDVisor PRo  is v1.4.5.4.  Click on the download link below for a copy of the software.  It

Posted in IDVisor Pro, Update

IDVisor Pro Advisor – Power Supply – Amazon USB Micro Alternative

IDVisor Pro Service Advisor – Damage due to wrong power supply. We have discovered that client’s employees are mistakenly using non-5Volt power supplies with the IDVisor Pro.   In many establishments there are multiple devices which have the same power jack

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IDVisor 310 / IDVisor Pro Software Update Directions

This document explains how to update the IDVisor software onto your IDVisor M310/M310S and Pro handheld. Items Required: IDVisor ID Scanner (m310/m310s/Pro) USB Cable Charging Dock or Clip on Base(IDVisor Pro only) PC or MAC (IDVisor Pro only) If M310/M310s

Posted in General Support, IDVisor 310, IDVisor 310S, IDVisor Pro

IDVisor Pro – How to Email Exception ID Log File to TokenWorks

Exporting Raw Data from the IDVisorPro Exit the Application from the Home screen: Setup->Close Application (you will need the pin code 5678) Go to the My Device Icon and navigate to: Program Files->IDVisorPro->Log and look for the file: tkwk1 or

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Posted in General Support, IDVisor Pro