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IDVisor Z22 Software Update – 4.73 Credit Card and Standard Version

Posted on October 19, 2017 by Charles C.

IDVisor Z22 Software Update Standard & Credit Card- Version 4.73 This software adds the ability to scan and save credit card data.  We normally do not ship this version with the scanners because most clients have no need to capture…

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Posted in IDVisor Countertop, IDVisor Mobile, Update

Memopad2CSV version 1.6 for 32bit and 64 bit PC

Posted on June 28, 2017 by Paul C.

MemoPad2CSV software exports drivers license scans from Palm Desktop to Excel CSV compatible file Version 1.6 of Memopad2CSV has been designed to run on both 32 bit or 64 bit Operating systems and includes the Microsoft Access Database Engine as…

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Posted in General Support, IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Setup, Update

Installing Palm Desktop 6.2 on Windows 10

Posted on April 6, 2016 by Michael A.

These Instructions are for the x32 and x64 bit Installation of Palm Desktop on Windows 10: ___ First Download PalmDesktopWin62 (here) Note: This installation file is also on the Cardvisor Disk Included with the Z22 Scanners. ___Launch  PalmDesktopWin62.exe from the…

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Posted in Documentation, General Support, IDVisor Countertop, IDVisor Mobile

IDVisor Countertop Manuals

Posted on September 18, 2014 by Michael A.

IDVisor Countertop Quick Start Guide [Rev 1] IDVisor Hardware User Manual [Rev 1.1] IDVisor Software User Manual [v5.5]

Posted in Documentation, General Support, IDVisor Countertop, Setup

Memopad2CSV and Win8.1 x64 Win10 x64 Database Failure

Posted on September 8, 2014 by Charles C.

Memopad2CSV and Win8.1 x64 or Win10 x64 Database Failure If you see the message box that says “Database Failure” when running memopad2CSV on Win8.0,  Win8.1 or Win10 and its x64, then you probably need to install the Access Database engine. Windows x64…

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Posted in General Support, IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile

Errors in Windows 8 / 8.1 using Palm Desktop 6.2

Posted on June 5, 2014 by Charles C.

When installing the Palm Desktop on a Windows 8 or 8.1 you may come across some of the following errors with either installing the software and/or running the software. These are the some of the fixes we have found for…

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Posted in Documentation, General Support, IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Troubleshooting

IDVisor Z22 Software Update – 4.72 Credit Card and Procedure

Posted on April 19, 2014 by Charles C.

IDVisor Z22 Software Credit Card- Version 4.72 This software adds the ability to scan and save credit card data.  We normally do not ship this version with the scanners because most clients have no need to capture credit card data.  …

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Posted in IDVisor Countertop, IDVisor Mobile, Update

IDVisor Z22 Mobile/Countertop Software Updates

Posted on February 25, 2014 by Michael A.

IDVisor Z22 Mobile/Countertop Software Updates (Bar Code & Mag Stripe) Date – Comment Standard Version Standard with VIP/Banned Ver. III Standard VIP/Banned & AntiPass Back Ver. IV Delete scan data that is 0, 1 or 7 days old or save…

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Posted in General Support, IDVisor Countertop, IDVisor Mobile, Update

Troubleshooting Z22 Countertop

Posted on February 21, 2014 by Michael A.

Search the Problem Column for your problem and try the possible solutions. If you can’t find your problem or the solution does not work, give us a call at 800-574-5034. Problem Possible Problem Possible Solution “Palm does not power up,…

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Posted in General Support, IDVisor Countertop, Troubleshooting

Installing Palm Desktop Software

Posted on November 21, 2013 by Michael A.

NOTE: to install the Palm Desktop software, you must be logged into the PC as an Administrator and to use the Palm Desktop, you must be logged into the PC with the SAME Administrative user name. Determine version of the…

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Posted in General Support, IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Troubleshooting, Update