Archives

Memopad2CSV version 1.6 for 32bit and 64 bit PC

MemoPad2CSV software exports drivers license scans from Palm Desktop to Excel CSV compatible file Version 1.6 of Memopad2CSV has been designed to run on both 32 bit or 64 bit Operating systems and includes the Microsoft Access Database Engine as

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Posted in General Support, IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Setup, Update

Installing Palm Desktop 6.2 on Windows 10

These Instructions are for the x32 and x64 bit Installation of Palm Desktop on Windows 10: ___ First Download PalmDesktopWin62 (here) Note: This installation file is also on the Cardvisor Disk Included with the Z22 Scanners. ___Launch  PalmDesktopWin62.exe from the

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Posted in Documentation, General Support, IDVisor Countertop, IDVisor Mobile

IDVisor Countertop Manuals

IDVisor Countertop Quick Start Guide [Rev 1] IDVisor Hardware User Manual [Rev 1.1] IDVisor Software User Manual [v5.5]

Posted in Documentation, General Support, IDVisor Countertop, Setup

Memopad2CSV and Win8.1 x64 Win10 x64 Database Failure

Memopad2CSV and Win8.1 x64 or Win10 x64 Database Failure If you see the message box that says “Database Failure” when running memopad2CSV on Win8.0,  Win8.1 or Win10 and its x64, then you probably need to install the Access Database engine. Windows x64

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Posted in General Support, IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile

Errors in Windows 8 / 8.1 using Palm Desktop 6.2

When installing the Palm Desktop on a Windows 8 or 8.1 you may come across some of the following errors with either installing the software and/or running the software. These are the some of the fixes we have found for

Posted in Documentation, General Support, IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Troubleshooting

IDVisor Z22 Software Update – 4.72 Credit Card and Procedure

IDVisor Z22 Software Credit Card- Version 4.72 This software adds the ability to scan and save credit card data.  We normally do not ship this version with the scanners because most clients have no need to capture credit card data.  

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Posted in IDVisor Countertop, IDVisor Mobile, Update

IDVisor Z22 Mobile/Countertop Software Updates

IDVisor Z22 Mobile/Countertop Software Updates (Bar Code & Mag Stripe) Date – Comment Standard Version Standard with VIP/Banned Ver. III Standard VIP/Banned & AntiPass Back Ver. IV Delete scan data that is 0, 1 or 7 days old or save

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Posted in General Support, IDVisor Countertop, IDVisor Mobile, Update

Troubleshooting Z22 Countertop

Search the Problem Column for your problem and try the possible solutions. If you can’t find your problem or the solution does not work, give us a call at 800-574-5034. Problem Possible Problem Possible Solution “Palm does not power up,

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Posted in General Support, IDVisor Countertop, Troubleshooting

Installing Palm Desktop Software

NOTE: to install the Palm Desktop software, you must be logged into the PC as an Administrator and to use the Palm Desktop, you must be logged into the PC with the SAME Administrative user name. Determine version of the

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Posted in General Support, IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Troubleshooting, Update

Downloads

Your one stop shop for user manuals & software User Manuals IDVisor Software Manual (January 2010) ListMaker User Manual Version 1.2 (May 2010)  Explains installation and use of ListMaker Software for VIP/Banned list Software These programs come on the White CD but

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Posted in General Support, IDVisor Countertop, IDVisor Magnetic Stripe Reader (MSR), IDVisor Mobile, Update