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Sending TKWK files on M310 and M310s

How to send TKWK* files from IDVisor m310 or IDVisor M310s to TokenWorks Support At times, we may ask clients to send us some diagnostic files from the device to fix or update the software.  These directions detail the process

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Posted in IDVisor 310, IDVisor 310S, Troubleshooting

IDVisor Touch m310 User Manual

IDVisor Touch M310 QuickStart Guide[rev 2] IDVisor Touch M310 Reference Manual [rev 1.1]

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Posted in Documentation, General Support, IDVisor 310, IDVisor 310S, Setup, Troubleshooting

Cleaning M310 / M260 / M280 Barcode Scanner

Background This document describes how to clean the barcode scanner on the m310, m260 and m280 that becomes slow or does not read at all. The 2D Bar Code scanner slot naturally collects the accumulated material  (dirt) on the surface

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Posted in IDVisor 310, IDVisor 310S, IDWedge BT, IDWedge M250, IDWedge M260, Setup, Troubleshooting

IDVisor 310 / IDVisor Pro Software Update Directions

This document explains how to update the IDVisor software onto your IDVisor M310/M310S and Pro handheld. Items Required: IDVisor ID Scanner (m310/m310s/Pro) USB Cable Charging Dock or Clip on Base(IDVisor Pro only) PC or MAC (IDVisor Pro only) If M310/M310s

Posted in General Support, IDVisor 310, IDVisor 310S, IDVisor Pro

How to delete all data on IDVisor M310 / M310s

This method will clear all data saved in your scanners database. Step 1: Power on the scanner and plug the mini usb cable into the scanner. When the Windows Mobile(or Active Sync  for Windows XP) dialog  appears, select Connect without

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Posted in IDVisor 310, IDVisor 310S, IDVisor Touch, Troubleshooting

Installing IDVisor M310 M310s Software to version 1.2.0.0

IDVisor M310 M310s Version 1.2.0.0 Install The documentation provided below will show you how to upgrade your IDVisor software to the latest version 1.2.0.0.  Click on the download link below for a copy of the software.  It is suggested to manually

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Posted in Documentation, General Support, IDVisor 310, IDVisor 310S, Setup, Update

How to connect the IDVisor M310 / M310S to a computer.

How to connect the IDVisor M310 / M310S to a PC computer Note: This does not work with MAC OS – only Windows Windows XP – Using Microsoft ActiveSync: When connecting the IDVisor M310 / M310S to your computer using

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Posted in Documentation, General Support, IDVisor 310, IDVisor 310S

Exporting Data from M310 / M310S

Exporting Data from M310 / M310S   There are two files available for export on the scanner, customer.csv and IDScanner.csv. Both files are in Comma Separated Value (CSV) format and can be viewed with a spreadsheet application like MS Excel.

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Posted in Documentation, General Support, IDVisor 310, IDVisor 310S

How to Synchronize Multi VIP/Banned List – IDVisor Touch / M310

Q: I have multiple clubs that I use the IDVisor 310. Over the course of the last year, we have banned specific people, I need to know how to transfer or add the banned list from one unit to the

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Posted in General Support, IDVisor 310, IDVisor Touch

Adding Custom Tags and Importing Tagged Customers for IDvisor Touch and m310

Adding Custom tags and importing Cardholders to IDVisorTouch This post describes how to import people into the vip/banned or tagging system with custom (user defined) tags.  This is a special version of the standard import process which uses the 7

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Posted in Documentation, General Support, IDVisor 310, IDVisor Touch