Archives

AgeVisorTouch – Controlling Windows 10 Update

AgeVisorTouch V. 1.0.1.8 has a new feature that let’s you control when/if Windows 10 will update. Windows 10 will automatically update the OS at the worst possible times – like in the middle of a busy work day – so

Posted in AgeVisor Touch, General Support, Setup, Update

Connecting to WiFi on IDVisor Smart and Smart Plus

Follow the steps below in order to connect your IDVisor Smart or Smart Plus to WiFi.   Select Setup.                 Select Wifi.                 Select your WiFi

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Posted in General Support, IDVisor Smart, Setup

WiFi Connectivity Issues “Authentication Problem”

When experiencing issues connecting to WiFi or receiving an “Authentication Problem” error message on your IDVisor Smart or Smart Plus. Please try the following troubleshooting steps below. Note: Before beginning any troubleshooting steps please try to log on to idscanner.us

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Posted in General Support, IDVisor Smart, Troubleshooting

AgeVisor Touch Does Not Power Up

Follow the troubleshooting steps provided below when you are having trouble powering on your AgeVisor Touch. Note: Before beginning troubleshooting steps please determine if your AgeVisor Touch is using a 12V or 5V power supply by viewing the images below.

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Posted in AgeVisor Touch, General Support, Troubleshooting

Problem Charging IDVisor Smart or Smart Plus

Please follow the provided troubleshooting steps when experiencing problems charging your IDVisor Smart or Smart Plus With Micro USB Cable If having issues charging with the micro usb cable provided with your Smart or Smart Plus: 1. Ensure the cable

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Posted in General Support, IDVisor Smart, Troubleshooting

How to Install IdentiFake

Download and Run the IDVisor Sentry + IdentiFake Installer Follow the Instructions Below   Once Activated you need to shutdown the service, then restart the service. Start IDVisor Sentry Default Pin Code is 5678 Now Navigate back to the home

Posted in General Support

“DB Verification Failed” “Storage Card Directory Not Found”

Please follow these troubleshooting steps when encountering a DB Verification Error or Storage Card error on your IDVisor Pro. When this error occurs the program will continuously try to load the software but will fail to due a corrupt or

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Posted in General Support, IDVisor Pro

IDWedgeKB Backup Software Update Procedure

This is procedure is a backup update process in the event an IDWedgeKB is firmware is corrupted and it’s not possible to enter the standard flash drive mode It should only be done after consulting with TokenWorks tech support.  

Posted in General Support, IDWedge KB

IDWedge Pro Installation and Setup Guide for M260/M280/POS HID Barcode Scanner

IDWEDGE PRO INSTALLATION GUIDE This guide provides instructions on how to install and setup your IDWedge Pro Software Step 1: Download and extract the latest IDWedgePro Installer from: https://www.idscanner.us/software-updates/idwedge-pro-updates/ NOTE: For existing users re-installing software or moving to a new

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Posted in General Support, IDWedge Pro, Setup

M260 DL Parsing Scanner Diagnostic

The M260 Diagnostic application is a tool you can use to diagnose, troubleshoot and correct problems with the M250, M260, M280 scanners, a.k.a. eseek scanner, that is used in the IDWedge or IDWedgePro applications or DL Parsing Scanner SDK. This

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Posted in DL Parsing Scanner, General Support, Manufacturing, Troubleshooting