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How To Work with IDWedgeKB in Serial Port Mode on Mac OS X

As you may know (hence why you may have arrived on this page) accomplishing the above is not as straightforward as it is on a Windows computer, for instance; it’s certainly not as “plug and play”, so to speak. Below

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Posted in General Support, IDWedge KB, Troubleshooting

How to Update Software on an AgeVisor Touch

Importance of Software Updates It is very important to keep your AgeVisor Touch software up to date. Updates may include new features, updates for IDs, fixes for bugs or software issues, etc. NOTE: Before proceeding with the steps below please

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Posted in AgeVisor Touch, General Support

Windows Recovery Screen When Booting Up AgeVisor Touch

Problem: When powering on your AgeVisor Touch, you are taken to a blue Windows recovery screen as shown below. When trying to press any of the options shown on the screen the touchscreen does not respond. This issue typically occurs

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Posted in AgeVisor Touch, General Support, Troubleshooting

How To Access IDWedgeKB Flash Drive Mode On Mac

Accessing Flash Drive Mode on an IDWedgeKB using a Mac The IDWedgeKB is compatible with a Mac OS as a scanner. However, the Flash Drive mode of the IDWedgeKB is only accessible using a Windows OS. Being able to access

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Posted in General Support, IDWedge KB

“Unsuccessful Scan” Message When Trying To Read Passport

Problem Description: When trying to use the Passport feature, the passport reader opens then immediately closes and gives you an error message saying “Unsuccessful Scan”.           “Unsuccessful Scan” error message when pressing the “Passport” button.  

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Posted in General Support, IDVisor Smart, Troubleshooting

Date and Time Does Not Change In AgeVisor Touch Application

Problem: The Date and/or Time is showing incorrectly on your AgeVisor Touch, but the updated Date and/or Time will not save or the time stays incorrect after changing to correct time. Example: Incorrect time shown. The correct time is 11:03

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Posted in AgeVisor Touch, General Support, Troubleshooting

IDVisor Smart V2 Will Not Connect To Computer

If your IDVisor Smart V2 is having the following connection issues when connected to your computer: Red LED is on but device does not appear on computer. Device does not show “internal storage device” when connected.       Red

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Posted in General Support, IDVisor Smart, Troubleshooting

IDVisor Smart V2 Cannot Update

If your IDVisor Smart V2 cannot complete an update or nothing happens when pressing “Install”.  Follow the directions below to complete the update.         Problem: “Nothing” happens when clicking on Install.            

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Posted in General Support, IDVisor Smart, Troubleshooting

How To Check For Updates On IDVisor Smart/Smart Plus

Post Description: The contents of this post will instruct you how to update the IDVisor Smart app on your IDVisor Smart/Smart Plus device. Instructions: Follow the steps below in order to update your IDVisor Smart app to the latest version

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Posted in General Support, IDVisor Smart, Troubleshooting

IDWedgePro Unresponsive In System Tray

The IDWedgePro app is designed to run in the background with minimal user actions, once the formulas have been entered.  When IDWedgePro is running in the background, there will be an icon in the tray with a menu that can

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Posted in General Support, IDWedge Pro, Troubleshooting