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IDWedgePro WCF Installing Certificates into Browser

IDWedgePro has a feature called WCF mode, which allows scanned data to be transmitted over a local port to a web page. To use the Secure Socket Layer (https) you will need to install a certificate in your browser, or

Posted in General Support

AgeVisor Touch User Manual and Quick Start Guide

Below are latest versions of the AgeVisor Touch User Manual and Quick Start Guide in PDF format. Click on link to view guide.  AgeVisor Touch User Manual AgeVisorTouch Quick Start Guide 

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Posted in Administration, AgeVisor Touch, Documentation, General Support, Troubleshooting

IDVisor Sync Software Update – Notification Email List

  Thank you for Signing Up IDVisor Sync Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name  1,false,1,Company Name,2

Posted in General Support, Update

IDentiFake AssureID Red X

Problem: Scanner NOT accepting Cards. Background:  When the AssureID icon is not running, the F1500 and F5000 motorized scanners will not accept or recognize a card insertion. In other words, the motors will not automatically pull the card into the

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Posted in General Support, IDentiFake

F1500 Cleaning Schedule and Process

F1500 Two Sided ID Cleaning Regularly scheduled cleaning of the scanner is recommended to ensure that the device feeds documents smoothly and delivers good quality images. The following components require cleaning according to the specified maintenance schedule:   Cleaning Schedule

Posted in General Support, IDentiFake

can’t upload Zip files?

Uploading Zip Files Don’t upload Zip files using the image block in the new Guttenberg post editor in WordPress. If you try to use the image editor, then you’ll see an error message like this.          

Posted in General Support

Instructions on how to make Tokenworks software load at PC startup

Post Description: Explains how to load Tokenworks software such as AgeVisor, IDWedge Pro, and Sentry at startup. For this guide AgeVisor will be used as an example. Note: For PCs with more than one profile, this operation should be done as

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Posted in AgeVisor, General Support, IDWedge Pro, Setup, Troubleshooting

How To Create A Manual Entry

Post Description: This post provides instructions on how to create a Manual Entry on an IDVisor Smart or IDVisor Smart Plus. Step 1           Open the ID Scanner option in the IDVisor Smart app and select

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Posted in General Support, IDVisor Smart, Troubleshooting

Device Not Reading Age On The Screen (Only Showing An OK Alert)

Problem Description: IDVisor Smart Plus only showing an OK alert but will not display age.       IDVisor Smart Plus only showing scan results but will not display the age. This is due to the display size being set

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Posted in General Support, IDVisor Smart, Troubleshooting

Age Will Not Display Correctly On IDVisor Smart Plus

Problem Description: Age will not display correctly on the screen.     Customer age is not displaying correctly after a scan. This issue may be caused by the font size on the device being set to the largest setting. Please

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Posted in General Support, IDVisor Smart, Troubleshooting