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AgeVisor POS 2.0.0.7 Installer and Updater

Changes in ver 2.0.0.7 – Update the parsing to add new MN magstripe and add gender X to AAMVA barcodes. Below are two different download links.  Please read the directions and chose the most appropriate. The Installer download is for

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Instructions on how to make Tokenworks software load at PC startup

Post Description: Explains how to load Tokenworks software such as AgeVisor, IDWedge Pro, and Sentry at startup. For this guide AgeVisor will be used as an example. Note: For PCs with more than one profile, this operation should be done as

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Posted in AgeVisor, General Support, IDWedge Pro, Setup, Troubleshooting

AgeVisor POS 2.0.0.6 Installer and Updater

Changes in ver 2.0.0.6 include a Grandfathered feature, accessed via the age threshold screen: The Grandfather clause feature makes it so that the customer can have the age alerts work properly if the state raises the age limit for an

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How To Export Data on AgeVisor Touch

Please follow directions below on how to Export Data on an AgeVisor Touch. 1) From the Main Screen go to Data.                       2) On the Data screen you will select

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

Activation Error: The request failed with the error message Authentication Required

If you are receiving the following error message when trying to activate our software (IDWedge Pro, AgeVisor, IDVisor Sentry, IDVisor Sync) it may be caused by a firewall or security feature on your PC. To bypass this error message you

Posted in AgeVisor, IDVisor Sentry, IDVisorSyncConsole, IDWedge Pro, Setup, Troubleshooting

How to submit an Anti-Virus False Positive to Symantec/Norton

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Symantec suite of products, including Norton Anti-Virus. The TokenWorks apps are installed on the C: drive: C:\Tokenworks\IDVisorSentry C:\Tokenworks\IDVisorSyncConsole C:\Tokenworks\IDWedgePro C:\Tokenworks\AgeVisor C:\Tokenworks\AgeVisorTouch use one

Posted in AgeVisor, AgeVisor Touch, IDVisor Sentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

How to add an exclusion to Windows Defender (Win10)

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Windows Defender anti-virus software.  To stop these false positives, you can add and exclusion to Defender, and this should stop the false positive

Posted in AgeVisor, AgeVisor Touch, General Support, IDVisor Sentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

AgeVisor POS 2.0.0.5 Installer and Updater

Version 2.0.0.5 has added support for multiple users and supports an external USB relay device.   Below are two different download links.  Please read the directions and chose the most appropriate. The Installer download is for NEW installation or clients

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Posted in AgeVisor, Setup, Update

AgeVisor POS 2.0.0.4 Installer and Updater

Version 2.0.0.4 has added support for the F406 presentation barcode scanner   Below are two different download links.  Please read the directions and chose the most appropriate. The Installer download is for NEW installation or clients who want to ERASE

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Problem: Unable To Change Time Zone on AgeVisor

Problem: Time Zone setting is “grayed out” and cannot be changed. . Cause: The time zone is set automatically based on the device’s Windows 10 settings. Solution: Adjust the time zone via the Windows settings. To change the Windows 10 Time Zone

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting