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How To Enable Location Checking on AgeVisor/AgeVisor Touch

Location Checking on AgeVisor and AgeVisor Touch What is Location Checking? Location Checking allows you to import whitelisted locations allowed at your business. They can include any combination of Address, City, State, or Zipcode. After a customer’s ID is scanned,

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Posted in AgeVisor, AgeVisor Touch, General Support

How to fix Invalid Release ID message box

If a customer reports that a TokenWorks application is posting an Invalid Release ID, as seen below: The entire message might be one of the following: Invalid server Release ID or Invalid Client Release ID This message box is generated

Posted in AgeVisor, Troubleshooting

How To Upload Tag List On AgeVisor Touch/AgeVisor POS

Description: If you have list of customers that you would like to ban, make VIP, etc. You can upload a tag list on to your AgeVisor Touch/AgeVisor POS. You can also upload existing tag lists from previous generation scanners if

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

How To Set Grandfather Clause On The AgeVisor Touch/AgeVisor POS

As more and more States implement a Grandfather Clause for tobacco, we have developed a feature within the AgeVisor Touch/AgeVisor POS software to enable a Grandfather Clause. Please follow the instructions below to enable the Grandfather Clause feature on your

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Posted in AgeVisor, AgeVisor Touch, General Support, Setup, Troubleshooting

AgeVisor Software Update – Notification Email List

  Thank you for Signing Up AgeVisor Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name  1,false,1,Company Name,2 First

Posted in AgeVisor, Update

How to make AgeVisor POS load at Startup

How to load AgeVisor at Startup. The AgeVisor POS software does not include a feature to load the program when a PC or POS system boots up. This means when restarting, or powering on a machine the software will not

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Posted in AgeVisor, General Support, Troubleshooting

AgeVisor POS 2.0.0.6 Installer and Updater

Changes in ver 2.0.0.6 include a Grandfathered feature, accessed via the age threshold screen: The Grandfather clause feature makes it so that the customer can have the age alerts work properly if the state raises the age limit for an

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Posted in AgeVisor, Update

How to Export on an AgeVisor Touch/AgeVisor POS

Exporting Data on an AgeVisor Touch and AgeVisor POS The directions below explain how to export customer data from your AgeVisor Touch and AgeVisor software. The customer data will be exported as a csv file, which can be viewed in

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Posted in AgeVisor, AgeVisor Touch, General Support

Activation Error: The request failed with the error message Authentication Required

If you are receiving the following error message when trying to activate our software (IDWedge Pro, AgeVisor, IDVisor Sentry, IDVisor Sync) it may be caused by a firewall or security feature on your PC. To bypass this error message you

Posted in AgeVisor, IDVisor Sentry, IDVisorSyncConsole, IDWedge Pro, Setup, Troubleshooting

How to submit an Anti-Virus False Positive to Symantec/Norton

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Symantec suite of products, including Norton Anti-Virus. The TokenWorks apps are installed on the C: drive: C:\Tokenworks\IDVisorSentry C:\Tokenworks\IDVisorSyncConsole C:\Tokenworks\IDWedgePro C:\Tokenworks\AgeVisor C:\Tokenworks\AgeVisorTouch use one

Posted in AgeVisor, AgeVisor Touch, IDVisor Sentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting