Archives

How To Export Data on AgeVisor Touch

Please follow directions below on how to Export Data on an AgeVisor Touch. 1) From the Main Screen go to Data.                       2) On the Data screen you will select

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

Activation Error: The request failed with the error message Authentication Required

If you are receiving the following error message when trying to activate our software (IDWedge Pro, AgeVisor, IDVisor Sentry, IDVisor Sync) it may be caused by a firewall or security feature on your PC. To bypass this error message you

Posted in AgeVisor, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Setup, Troubleshooting

How to submit an Anti-Virus False Positive to Symantec/Norton

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Symantec suite of products, including Norton Anti-Virus. The TokenWorks apps are installed on the C: drive: C:\Tokenworks\IDVisorSentry C:\Tokenworks\IDVisorSyncConsole C:\Tokenworks\IDWedgePro C:\Tokenworks\AgeVisor C:\Tokenworks\AgeVisorTouch use one

Posted in AgeVisor, AgeVisor Touch, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

How to add an exclusion to Windows Defender (Win10)

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Windows Defender anti-virus software.  To stop these false positives, you can add and exclusion to Defender, and this should stop the false positive

Posted in AgeVisor, AgeVisor Touch, General Support, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

AgeVisor POS 2.0.0.5 Installer and Updater

Version 2.0.0.5 has added support for multiple users and supports an external USB relay device.   Below are two different download links.  Please read the directions and chose the most appropriate. The Installer download is for NEW installation or clients

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Posted in AgeVisor, Setup, Update

AgeVisor POS 2.0.0.4 Installer and Updater

Version 2.0.0.4 has added support for the F406 presentation barcode scanner   Below are two different download links.  Please read the directions and chose the most appropriate. The Installer download is for NEW installation or clients who want to ERASE

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Posted in AgeVisor, Update

Problem: Unable To Change Time Zone on AgeVisor

Problem: Time Zone setting is “grayed out” and cannot be changed. . Cause: The time zone is set automatically based on the device’s Windows 10 settings. Solution: Adjust the time zone via the Windows settings. To change the Windows 10 Time Zone

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

AgeVisor POS 2.3 Installer and Updater

Version 2.3 has Added an Export Compliance Report button to View Scan Data form, made the Hide button wider and added a test for upgraded license owners to prompt users to connect to server if not connected for more than

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Posted in AgeVisor, Update

AgeVisor POS 2.2 Installer and Updater

AgeVisor POS 2.2 has changed the main form property to be always on top. Below are two different download links.  Please read the directions and chose the most appropriate. The Installer download is for NEW installation or clients who want

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Posted in AgeVisor, Update

AgeVisor POS 2.1 Installer and Updater

AgeVisor POS 2.1 has added a new limited data collection feature, and a new programming for the m420 to improve performance. Below are two different download links.  Please read the directions and chose the most appropriate. The Installer download is

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Posted in AgeVisor, Update