Archives

How To Upload Tag List On AgeVisor Touch/AgeVisor POS

Description: If you have list of customers that you would like to ban, make VIP, etc. You can upload a tag list on to your AgeVisor Touch/AgeVisor POS. You can also upload existing tag lists from previous generation scanners if

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

How To Set Grandfather Clause On The AgeVisor Touch/AgeVisor POS

As more and more States implement a Grandfather Clause for tobacco, we have developed a feature within the AgeVisor Touch/AgeVisor POS software to enable a Grandfather Clause. Please follow the instructions below to enable the Grandfather Clause feature on your

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Posted in AgeVisor, AgeVisor Touch, General Support, Setup, Troubleshooting

AgeVisor Software Update – Notification Email List

  Thank you for Signing Up AgeVisor Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name  1,false,1,Company Name,2 First

Posted in AgeVisor, Update

AgeVisor POS 2.0.0.7 Installer and Updater

Changes in ver 2.0.0.7 РUpdate the parsing to add new MN magstripe and add gender X to AAMVA barcodes. Below are two different download links.  Please read the directions and chose the most appropriate. The Installer download is for

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Posted in AgeVisor, Update

Instructions on how to make Tokenworks software load at PC startup

Post Description: Explains how to load Tokenworks software such as AgeVisor, IDWedge Pro, and Sentry at startup. For this guide AgeVisor will be used as an example. Note: For PCs with more than one profile, this operation should be done as

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Posted in AgeVisor, General Support, IDWedge Pro, Setup, Troubleshooting

AgeVisor POS 2.0.0.6 Installer and Updater

Changes in ver 2.0.0.6 include a Grandfathered feature, accessed via the age threshold screen: The Grandfather clause feature makes it so that the customer can have the age alerts work properly if the state raises the age limit for an

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Posted in AgeVisor, Update

How To Export Data on AgeVisor Touch

Please follow directions below on how to Export Data on an AgeVisor Touch. 1) From the Main Screen go to Data.                       2) On the Data screen you will select

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

Activation Error: The request failed with the error message Authentication Required

If you are receiving the following error message when trying to activate our software (IDWedge Pro, AgeVisor, IDVisor Sentry, IDVisor Sync) it may be caused by a firewall or security feature on your PC. To bypass this error message you

Posted in AgeVisor, IDVisor Sentry, IDVisorSyncConsole, IDWedge Pro, Setup, Troubleshooting

How to submit an Anti-Virus False Positive to Symantec/Norton

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Symantec suite of products, including Norton Anti-Virus. The TokenWorks apps are installed on the C: drive: C:\Tokenworks\IDVisorSentry C:\Tokenworks\IDVisorSyncConsole C:\Tokenworks\IDWedgePro C:\Tokenworks\AgeVisor C:\Tokenworks\AgeVisorTouch use one

Posted in AgeVisor, AgeVisor Touch, IDVisor Sentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

How to add an exclusion to Windows Defender (Win10)

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Windows Defender anti-virus software.  To stop these false positives, you can add and exclusion to Defender, and this should stop the false positive

Posted in AgeVisor, AgeVisor Touch, General Support, IDVisor Sentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting