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How to Update Software on an AgeVisor Touch

Importance of Software Updates It is very important to keep your AgeVisor Touch software up to date. Updates may include new features, updates for IDs, fixes for bugs or software issues, etc. NOTE: Before proceeding with the steps below please

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Posted in AgeVisor Touch, General Support

Windows Recovery Screen When Booting Up AgeVisor Touch

Problem: When powering on your AgeVisor Touch, you are taken to a blue Windows recovery screen as shown below. When trying to press any of the options shown on the screen the touchscreen does not respond. This issue typically occurs

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Posted in AgeVisor Touch, General Support, Troubleshooting

Date and Time Does Not Change In AgeVisor Touch Application

Problem: The Date and/or Time is showing incorrectly on your AgeVisor Touch, but the updated Date and/or Time will not save or the time stays incorrect after changing to correct time. Example: Incorrect time shown. The correct time is 11:03

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Posted in AgeVisor Touch, General Support, Troubleshooting

How To Connect To WiFi On AgeVisor Touch

Description: This post will instruct you on how to connect your AgeVisor Touch to WiFi. Connecting to WiFi is only necessary when trying to update the software on your AgeVisor Touch. To stay up to date on all AgeVisor Touch

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Posted in AgeVisor Touch, General Support, Troubleshooting

How To Upload Tag List On AgeVisor Touch/AgeVisor POS

Description: If you have list of customers that you would like to ban, make VIP, etc. You can upload a tag list on to your AgeVisor Touch/AgeVisor POS. You can also upload existing tag lists from previous generation scanners if

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

How To Set Grandfather Clause On The AgeVisor Touch/AgeVisor POS

As more and more States implement a Grandfather Clause for tobacco, we have developed a feature within the AgeVisor Touch/AgeVisor POS software to enable a Grandfather Clause. Please follow the instructions below to enable the Grandfather Clause feature on your

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Posted in AgeVisor, AgeVisor Touch, General Support, Setup, Troubleshooting

AgeVisor Touch User Manual and Quick Start Guide

Below are latest versions of the AgeVisor Touch User Manual and Quick Start Guide in PDF format. Click on link to view guide.  AgeVisor Touch User Manual AgeVisorTouch Quick Start Guide 

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Posted in Administration, AgeVisor Touch, Documentation, General Support, Troubleshooting

AgeVisor Touch Software Update – Notification Email List

  Thank you for Signing Up AgeVisor Touch Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name  1,false,1,Company Name,2

Posted in AgeVisor Touch, Update

Power Supply – AgeVisor Touch

Replacement AgeVisor Touch Power Supply Lost or Damaged your AgeVisor Touch Power Supply? Here are some recommended power supplies on Amazon that we’ve reviewed and/or tested that you can purchase to replace a misplaced or damaged AgeVisor Touch Power Supply.

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Posted in AgeVisor Touch, General Support, Troubleshooting

How To Export Data on AgeVisor Touch

Please follow directions below on how to Export Data on an AgeVisor Touch. 1) From the Main Screen go to Data.                       2) On the Data screen you will select

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting