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AgeVisor Touch User Manual and Quick Start Guide

Below are latest versions of the AgeVisor Touch User Manual and Quick Start Guide in PDF format. Click on link to view guide.  AgeVisor Touch User Manual AgeVisorTouch Quick Start Guide 

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Posted in Administration, AgeVisor Touch, Documentation, General Support, Troubleshooting

AgeVisor Touch Software Update – Notification Email List

  Thank you for Signing Up AgeVisor Touch Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name  1,false,1,Company Name,2

Posted in AgeVisor Touch, Update

Power Supply – AgeVisor Touch

Replacement AgeVisor Touch Power Supply Lost or Damaged your AgeVisor Touch Power Supply? Here are some recommended power supplies on Amazon that we’ve reviewed and/or tested that you can purchase to replace a misplaced or damaged AgeVisor Touch Power Supply.

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Posted in AgeVisor Touch, General Support, Troubleshooting

How To Export Data on AgeVisor Touch

Please follow directions below on how to Export Data on an AgeVisor Touch. 1) From the Main Screen go to Data.                       2) On the Data screen you will select

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

AgeVisorTouch – Controlling Windows 10 Update

AgeVisorTouch V. 1.0.1.8 has a new feature that let’s you control when/if Windows 10 will update. Windows 10 will automatically update the OS at the worst possible times – like in the middle of a busy work day – so

Posted in AgeVisor Touch, General Support, Setup, Update

AgeVisor Touch Does Not Power Up

Follow the troubleshooting steps provided below when you are having trouble powering on your AgeVisor Touch. Note: Before beginning troubleshooting steps please determine if your AgeVisor Touch is using a 12V or 5V power supply by viewing the images below.

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Posted in AgeVisor Touch, General Support, Troubleshooting

How to submit an Anti-Virus False Positive to Symantec/Norton

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Symantec suite of products, including Norton Anti-Virus. The TokenWorks apps are installed on the C: drive: C:\Tokenworks\IDVisorSentry C:\Tokenworks\IDVisorSyncConsole C:\Tokenworks\IDWedgePro C:\Tokenworks\AgeVisor C:\Tokenworks\AgeVisorTouch use one

Posted in AgeVisor, AgeVisor Touch, IDVisor Sentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

How to add an exclusion to Windows Defender (Win10)

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Windows Defender anti-virus software.  To stop these false positives, you can add and exclusion to Defender, and this should stop the false positive

Posted in AgeVisor, AgeVisor Touch, General Support, IDVisor Sentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

Error: “Scanner Problem, Check FM420 Connection status”

If the AgeVisor Touch is not scanning properly, please first follow the instructions in the following link: Problem: AgeVisor Touch beeps, but does not display data If you received an error, while following the steps above, stating : “Scanner Problem,

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Posted in AgeVisor Touch

Problem: Unable To Change Time Zone on AgeVisor

Problem: Time Zone setting is “grayed out” and cannot be changed. . Cause: The time zone is set automatically based on the device’s Windows 10 settings. Solution: Adjust the time zone via the Windows settings. To change the Windows 10 Time Zone

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting