Archives

Error: “Scanner Problem, Check FM420 Connection status”

If the AgeVisor Touch is not scanning properly, please first follow the instructions in the following link: Problem: AgeVisor Touch beeps, but does not display data If you received an error, while following the steps above, stating : “Scanner Problem,

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Problem: Unable To Change Time Zone on AgeVisor

Problem: Time Zone setting is “grayed out” and cannot be changed. . Cause: The time zone is set automatically based on the device’s Windows 10 settings. Solution: Adjust the time zone via the Windows settings. To change the Windows 10 Time Zone

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Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

Problem: AgeVisor Touch beeps, but does not display data

Problem: When scanning a 2D barcode, the scanner beeps, but the data is not being displayed. Possible Cause: This could be caused by the scanner not connecting when the application starts up Solution: Set the scanner to automatically connect on

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Posted in AgeVisor Touch, Troubleshooting

Problem: AgeVisor Touch Date & Time is Incorrect/Resets

Problem: AgeVisor Touch is displaying the incorrect time.  The time value resets every 20 or 30 minutes, even after being set correctly. Cause: The operating system (Windows 10) is attempting to set the time automatically but does not have a wifi

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Posted in AgeVisor Touch, General Support, Troubleshooting

How to fix a broken update on AgeVisor Touch, AgeVisor or IDWedgePro

Problems with automatic software updates If your application fails to update properly (AgeVisor, AgeVisorTouch, IDWedgePro, etc) and appears to be stuck or broken, exit the app and follow these steps: Using Windows Explorer, locate the hidden folder: C:\ProgramData\0100812D3FEA5A5A (Note, your

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Posted in AgeVisor, AgeVisor Touch, General Support, IDWedge Pro, Troubleshooting

Importing a Tag List onto the AgeVisor Touch

There is a feature in the AgeVisor Touch that allows you to import a list of names you would like to tag. You can do this by creating a spreadsheet file named ‘Banned_VIP.csv’ and placing it on the Device. Below

Posted in AgeVisor Touch

FAQ: I don’t see AgeVisor Touch when I turn on the scanner.

If you do not see AgeVisor Touch when you turn on the ID Scanner, the scanner may have mistakenly booted into the Android OS. If you have booted into Android the screen will look similar to the picture below.  

Posted in AgeVisor Touch, Troubleshooting