Archives

AgeVisorTouch – Controlling Windows 10 Update

AgeVisorTouch V. 1.0.1.8 has a new feature that let’s you control when/if Windows 10 will update. Windows 10 will automatically update the OS at the worst possible times – like in the middle of a busy work day – so

Posted in AgeVisor Touch, General Support, Setup, Update

AgeVisor Touch Does Not Power Up

Follow the troubleshooting steps provided below when you are having trouble powering on your AgeVisor Touch. Note: Before beginning troubleshooting steps please determine if your AgeVisor Touch is using a 12V or 5V power supply by viewing the images below.

Tagged with: , , , , , , ,
Posted in AgeVisor Touch, General Support, Troubleshooting

How to submit an Anti-Virus False Positive to Symantec/Norton

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Symantec suite of products, including Norton Anti-Virus. The TokenWorks apps are installed on the C: drive: C:\Tokenworks\IDVisorSentry C:\Tokenworks\IDVisorSyncConsole C:\Tokenworks\IDWedgePro C:\Tokenworks\AgeVisor C:\Tokenworks\AgeVisorTouch use one

Posted in AgeVisor, AgeVisor Touch, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

How to add an exclusion to Windows Defender (Win10)

Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Windows Defender anti-virus software.  To stop these false positives, you can add and exclusion to Defender, and this should stop the false positive

Posted in AgeVisor, AgeVisor Touch, General Support, IDVisorSentry, IDVisorSyncConsole, IDWedge Pro, Troubleshooting

Error: “Scanner Problem, Check FM420 Connection status”

If the AgeVisor Touch is not scanning properly, please first follow the instructions in the following link: Problem: AgeVisor Touch beeps, but does not display data If you received an error, while following the steps above, stating : “Scanner Problem,

Tagged with: , ,
Posted in AgeVisor Touch

Problem: Unable To Change Time Zone on AgeVisor

Problem: Time Zone setting is “grayed out” and cannot be changed. . Cause: The time zone is set automatically based on the device’s Windows 10 settings. Solution: Adjust the time zone via the Windows settings. To change the Windows 10 Time Zone

Tagged with: , , , , ,
Posted in AgeVisor, AgeVisor Touch, General Support, Troubleshooting

Problem: AgeVisor Touch beeps, but does not display data

Problem: When scanning a 2D barcode, the scanner beeps, but the data is not being displayed. Possible Cause: This could be caused by the scanner not connecting when the application starts up Solution: Set the scanner to automatically connect on

Tagged with:
Posted in AgeVisor Touch, Troubleshooting

Problem: AgeVisor Touch Date & Time is Incorrect/Resets

Problem: AgeVisor Touch is displaying the incorrect time.  The time value resets every 20 or 30 minutes, even after being set correctly. Cause: The operating system (Windows 10) is attempting to set the time automatically but does not have a wifi

Tagged with: , , ,
Posted in AgeVisor Touch, General Support, Troubleshooting

How to fix a broken update on AgeVisor Touch, AgeVisor or IDWedgePro

Problems with automatic software updates If your application fails to update properly (AgeVisor, AgeVisorTouch, IDWedgePro, IDVisor Sentry ) and appears to be stuck or broken, exit the app and follow these steps: Using Windows Explorer, locate the hidden folder: C:\ProgramData\0100812D3FEA5A5A

Tagged with: , , , , ,
Posted in AgeVisor, AgeVisor Touch, General Support, IDWedge Pro, Troubleshooting

Importing a Tag List onto the AgeVisor Touch

There is a feature in the AgeVisor Touch that allows you to import a list of names you would like to tag. You can do this by creating a spreadsheet file named ‘Banned_VIP.csv’ and placing it on the Device. Below

Posted in AgeVisor Touch