Archives

How To Report A Scan To Tokenworks on the Identifake

Reporting a Scan to Tokenworks If you’re having an issue with a particular ID or know an ID is valid but is being reported as Fake by our Identifake system, you can report the scan to Tokenworks to investigate what

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Posted in General Support, IDentiFake

IDentiFake Video Tutorial For Existing Customers

Already an IDentiFake customer and need more help? Sign up by filling out the form below for our on-demand IDentiFake tutorial session featuring step-by-step instructional videos on getting started. With these tutorials, you’ll learn the following: Setting up IDentiFake Scanning

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IDentiFake Troubleshooting

Problem: IDentiFake M-150 or M500 scanner is not scanning or accepting any IDs. Not Accepting IDs: The motors will not automatically pull the card into the reader. Not Scanning IDs: The scanners pulls in the ID as normal but does

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Posted in General Support, IDentiFake, Troubleshooting

IDentiFake & IDentiFake Plus Software Update – Notification Email List

  Thank you for Signing Up IDentiFake & IDentiFake Plus Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name 

Posted in IDentiFake, Update

Identifake Window Becomes Smaller When Scanning An ID

Problem Description: Identifake window becomes smaller when an ID is scanned. Window will appear to resize itself multiple times. To correct this issue please follow the directions provided below.   Step 1           Right click on

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Posted in IDentiFake, Troubleshooting

IDentiFake AssureID Red X

Problem: Scanner NOT accepting Cards. Background:  When the AssureID icon is not running, the F1500 and F5000 motorized scanners will not accept or recognize a card insertion. In other words, the motors will not automatically pull the card into the

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Posted in General Support, IDentiFake

F1500 Cleaning Schedule and Process

F1500 Two Sided ID Cleaning Regularly scheduled cleaning of the scanner is recommended to ensure that the device feeds documents smoothly and delivers good quality images. The following components require cleaning according to the specified maintenance schedule:   Cleaning Schedule

Posted in General Support, IDentiFake

F1500 LED Status

The F1500 document scanner has two LED status indicators on the front left side. The top LED1 indicates the USB status (scan ready) and the bottom LED2 indicates the power status. The following table describes what each LED color/state indicates.

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Posted in IDentiFake