IDentiFake & IDentiFake Plus Software Update – Notification Email List

  Thank you for Signing Up IDentiFake & IDentiFake Plus Software Update Notification Email List Please complete this form to create an account, receive email updates and much more.   Please correct the marked field(s) below. Contact Email * 1,true,6,Contact Email,2 Company Name 

Posted in IDentiFake, Update

Identifake Window Becomes Smaller When Scanning An ID

Problem Description: Identifake window becomes smaller when an ID is scanned. Window will appear to resize itself multiple times. To correct this issue please follow the directions provided below.   Step 1           Right click on

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Posted in IDentiFake, Troubleshooting

IDentiFake AssureID Red X

Problem: Scanner NOT accepting Cards. Background:  When the AssureID icon is not running, the F1500 and F5000 motorized scanners will not accept or recognize a card insertion. In other words, the motors will not automatically pull the card into the

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Posted in General Support, IDentiFake

F1500 Cleaning Schedule and Process

F1500 Two Sided ID Cleaning Regularly scheduled cleaning of the scanner is recommended to ensure that the device feeds documents smoothly and delivers good quality images. The following components require cleaning according to the specified maintenance schedule:   Cleaning Schedule

Posted in General Support, IDentiFake

F1500 LED Status

The F1500 document scanner has two LED status indicators on the front left side. The top LED1 indicates the USB status (scan ready) and the bottom LED2 indicates the power status. The following table describes what each LED color/state indicates.

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Posted in IDentiFake