ID Scanner Customer Support

Dedicated Support for All Tokenworks ID Scanning Products

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Choose your product below to find downloads, video tutorials, answers to frequently asked questions and step-by-step instructions.

All Support Items for All Products

Title Description Last Modified Release Date Version
IDVisor Countertop Manuals

IDVisor Countertop Quick Start Guide [Rev 1] IDVisor Hardware User Manual [Rev 1.1] IDVisor Software User Manual [v5.5]

09/18/14 9/18/14 Latest
IDVisor Mobile Manuals

IDVisor Mobile Quick Start Guide [Rev 1] IDVisor Hardware User Manual [Rev 1.1] IDVisor Software User Manual [v5.5]

09/18/14 9/18/14 Latest
IDWedge Version 3.3

New IDWedge version 3.3 software update: This version adds new fields  Country and 2nd address.  Also adds option for first name initial (this is in addition to middle name initial). Parsing fixes  – Fix New Mexico 2013 Magnetic Stripe –

04/22/14 11/12/2013 3.3
ID Visor Touch – File Store Error – Corrupt SD Card – Fix

If your Touch unit is giving a file store error message or something similar, you can fix it yourself with this 20 minute procedure. This message tends to appear due to the SD card having corrupt files on it and

04/17/14
Installing Palm Desktop Software

NOTE: to install the Palm Desktop software, you must be logged into the PC as an Administrator and to use the Palm Desktop, you must be logged into the PC with the SAME Administrative user name. Determine version of the

04/06/16
IDWedge Formula Error – Unable To Send Keys

Problem: Customer had an IDWedge that was not filling out info. Instead it would give an error message saying: “Formula Problem: Unable to SendKeys”. The IDWedge would fill out the form in IDWedge without a problem, but once program was

12/27/13 09/19/2013 IDWedge Version 3.1
IDVisor Z22 Software Update – 4.72 and Procedure

IDVisor Z22 Software Update – Version 4.72 CardVisorZ22_4.72    (Note: Zip file – download and unzip -> cardvisor_4.72.prc which gets installed on scanner) Above is a link to the most recent version of software for the IDVisor Z22 Mobile and CounterTop

03/23/16 3/23/2016 4.72
How to Set the Clock on the IDVisor Touch (Old and New Software) 10/15/13
Sample PDF417 2D barcodes 05/26/16
Installing Palm USB 64-Bit Driver For Palm Desktop On 64-Bit version of Windows OS

If you are having trouble hotsyncing your Z22 ID scanner, it may be because you are using a 64bit windows operating system.   The Palm Desktop software is compatible with 64bit operating systems, but the USB hotsync drivers supplied with the

07/08/14 12/12/2012 Access 64 bit driver
Palm 64bit Win 7 USB driver

64 bit USB Windows Driver for Palm/Garnet OS Updated On 3/2/2012 12:00 Version 1.0 Views 34728 Category Drivers License Aceeca Software License Win 7 USB driver 64 bit zip file Here is a zip file for the USB driver Palm

10/15/13 03/02/2013 1.0
IDVisor Z22 Software Version 4.60

Here is a download link to the CardVisorZ22_4.60 Software.

04/17/14 11/12/2012 4.60
AgeVisor Aloha POS Boot Order 09/22/16
IDWedge Pro Installer 1.0.1.6

This is the full version of the IDWedge Pro software. You can use it in demo-mode without an activation code. Please contact us for an activation code.  Do not update your code with this Installer, because it will erase your

09/08/16 09/07/2016 1.0.1.6
IDParser Native M260 SDK 3.0

New Windows Native C Library SDK for our drivers License parsing software Down the this file  IDParser M260 Native SDK 3.0-zip.exe   It is a zip file, so first unzip it. You’ll have an executable which requires a pass phrase to

08/31/16 08/30/2016 3.0
IDWedge Pro Installer 1.0.1.5

This is the full version of the IDWedge Pro software. You can use it in demo-mode without an activation code. Please contact us for an activation code.  Do not update your code with this Installer, because it will erase your

08/29/16 08/29/1016 1.0.1.5
Height Weight Fields formats DL Drivers License Format IDParser DLL 08/18/16
IDParser M260 SDK 3.0

New Windows Mobile SDK for our drivers License parsing software Down the this file  IDParser M260 SDK 3.0-exe.zip  It is a zip file, so first unzip it. You’ll have an executable which requires a pass phrase to run.  Please call

08/16/16 08/08/2016 3.0
IDWedgePro License Utilities 08/17/16
AgeVisor 1.7 Installer and Updater

Below are two different download links.  Please read the directions and chose the most appropriate. The Installer download is for NEW installation or clients who want to ERASE all existing data. The update download  is for Existing installations or clients who

07/22/16 07/22/16 1.0.0.7
Imager Drivers for IDWedge Pro – m280 07/15/16
AgeVisor 1.6 Installer 07/12/16


About Tokenworks

Tokenworks Inc. is the leading provider of ID scanning solutions in the USA and Canada.

Tokenworks offers a range of handheld ID scanners suitable for age verification at bars, nightclubs and liquor stores. Data-entry products like the IDWedge and IDWedgeBT allow ID card information to be captured into virtually any computerized system.

Visit IDScanner.com »